Master Data and Operations Process Specialist
About The Position
At ABB, the Master Data and Operations Process Specialist oversees Master Data operations and Customer Master Data management within SAP (Torque) ERP. The role drives global process standardization, continuous improvement, and cross-functional initiatives to enhance operational efficiency, data quality, and customer experience. It leads processes and KPIs for a high-performing team, ensures service excellence, and delivers against operational and performance metrics. The role is part of ABB Smart Buildings, which provides technologies and digital solutions for building energy efficiency, safety, security, comfort, energy distribution, and building automation. The position is hybrid, with remote work possible for an ideal candidate, and reports to the Programs and Operations Leader.
Requirements
- Bachelor’s degree from an accredited university or college.
- Proficiency in SAP/Torque, Salesforce.com, and Master Data Governance (MDG).
- Minimum of 8 years of professional work experience.
- Minimum of 5 years of experience in customer service or sales support.
- Proficiency in data analytics, Power BI (or equivalent), and dashboard development.
- Lean Six Sigma Green Belt (or Black Belt) certification, or equivalent experience applying continuous improvement and process optimization methodologies.
- Must already have work authorization permitting employment with ABB in the United States.
Responsibilities
- Oversee Master Data creation, maintenance, archiving, and governance, ensuring high data quality, service continuity, and adherence to agreed service levels.
- Lead end-to-end process design and continuous improvement initiatives to standardize, simplify, and automate Master Data processes, improving operational efficiency and customer experience.
- Support business users and projects through a network of Master Data specialists and super users, collaborating with Digital, Sales, Finance, and other stakeholders to implement scalable solutions.
- Own the development and ongoing evaluation of performance metrics, reporting, and data analytics across Master Data Operations to identify trends, measure program effectiveness, and support data-driven decisions that improve operational efficiency and business performance.
Benefits
- Medical plan options, including a PPO and a High Deductible Health Plan with a Health Savings Account.
- Dental plan options.
- Vision benefit.
- Company-paid life insurance and AD&D.
- Short-term and long-term disability coverage; long-term disability buy-up option available.
- Voluntary life and AD&D coverage.
- Supplemental benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
- Paid parental leave.
- Employee Assistance Program and health advocacy resources, including mental/behavioral health, health navigation, virtual health, and infertility/adoption support.
- Employee discount program.
- 401(k) Savings Plan with company contributions.
- Employee Stock Acquisition Plan (ESAP).
- 11 paid holidays.
- Vacation under a permissive time-away policy for salaried exempt positions.
- Short-term incentive plan/annual bonus eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
