Massage Therapist

Marriott•Scottsdale, AZ

About The Position

The Massage Therapist provides massage services and body treatments to guests using props, products, body scrubs, wraps, and/or hydrotherapy. The role involves assessing guest needs and checking for contraindications before services, maintaining current techniques and licensure, and ensuring guests’ comfort and safety throughout their treatments. The therapist prepares and maintains the workstation and treatment room, manages supplies and equipment, follows schedules, promotes spa services and retail products, and responds to inappropriate guest behavior according to company procedures. The position also requires following safety and company policies, protecting confidential information and company assets, delivering professional guest service, and maintaining positive working relationships. Physical duties include standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without assistance. Other reasonable duties may be assigned by supervisors.

Requirements

State or regional massage license.
At least 1 year of related work experience (preferred qualifications).

Nice To Haves

Technical, trade, or vocational school degree.
At least 1 year of related work experience.
No supervisory experience.

Responsibilities

Provide massage services using props and/or products and body treatments using body scrubs, wraps, and/or hydrotherapy.
Assess guest needs and ask about contraindications, such as allergies, high blood pressure, and pregnancy, before beginning services.
Keep current with techniques and modalities related to the field of work, and maintain required skills and licensure.
Escort guests to and from treatment rooms; arrange workstations, treatment rooms, and drapes.
Check with guests throughout services to promote comfort, safety, and security.
Promote and sell spa and salon services, including related retail offerings.
Clean, maintain, and sterilize tools; maintain treatment-room and workstation cleanliness; dispose of trash and dirty linens; and secure supplies and equipment at shift end.
Monitor and adhere to the day's schedule.
Respond to inappropriate guest behavior according to Marriott International procedures, including stopping a service and informing a supervisor or manager when appropriate.
Report accidents, injuries, and unsafe work conditions to a manager, and complete safety training and certifications.
Follow company policies and procedures; maintain a clean and professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, and thank them with genuine appreciation.
Communicate clearly and professionally and develop and maintain positive working relationships.
Stand, sit, or walk for extended periods; manipulate objects of varying size and weight; and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.