Massage Therapist - Hotel Operations

Hard Rock Hotel & Casino Ottawa•Bristol, TN

43d•$2 - $25•Onsite

About The Position

The Massage Therapist is responsible for setting up treatment stations, greeting guests and explaining services, conducting pre-treatment consultations, promoting treatment products, and maintaining treatment rooms. The Massage Therapist will be knowledgeable of spa operations, including treatments, packages, and use of all spa equipment. They will set up treatment stations, ensuring all products and equipment are present and equipment is in working order. The role involves greeting guests, confirming services, and escorting them to the treatment room, ensuring medical releases are signed as required. The Massage Therapist will conduct pre-treatment consultations, explain draping procedures, and conduct treatments. They will promote and sell treatment products according to guest needs and preferences. The role also includes maintaining treatment rooms and stations before and after each use, including removing used linen, trash, cleaning and disinfecting surfaces, and restocking supplies. The Massage Therapist must maintain positive and professional communication with all team members, provide recognition to others, and participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities. Ensuring a healthy and safe work environment for co-workers and guests is crucial. The Massage Therapist should be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests, and promote property outlets. They will assist guests in finding locations within the property by escorting or giving clear directions and resolve guest complaints using property procedures. Creating a positive environment where all team members can maximize their potential is key. The role requires listening to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strengths and opportunities for improvement. Working as a team, helping all team members to complete required activities to deliver Amplified Service, and participating in Sound Check meetings on each shift are essential. The Massage Therapist must always smile and offer a warm greeting, and know, understand, and practice the mission, values, mottos, culture, and spirit that make Hard Rock unique. Operating ethically to protect the Hard Rock brand and performing duties in accordance with company standards, policies, guidelines, and applicable laws and regulations are required. Additional duties may be requested by department managers and supervisors. Communication with supervisors and managers to ensure assigned duties are completed to standard, coordinating operations with other departments as needed, and maintaining confidentiality of guest, team member, and company information are also part of the role. Ensuring all property policies and procedures are fully implemented in the department, including health and safety guidelines, maintaining effective relationships with guests, and presenting a professional image to team members, guests, clients, owners, and investors are expected. General administrative duties and other assigned duties will also be performed.

Requirements

Valid State of Virginia Massage License required.
Minimum of 2 years’ experience, preferably in a luxury resort spa environment.
Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least eighteen (18) years of age or older.
Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
Ability to effectively deal with internal and external guests and team members, some of whom will require high levels of patience, tact, and diplomacy.
Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities.
Fluency in English: additional languages preferred.

Nice To Haves

Additional languages preferred.

Responsibilities

Set up treatment stations, ensuring all products and equipment are present and equipment is in working order.
Greet guests, confirm services, and escort to treatment room.
Ensure medical releases are signed, as required.
Conduct pre-treatment consultations.
Explain draping procedures to guests and ensure they are followed.
Conduct treatments.
Promote and sell treatment products according to guest needs and preferences.
Ensure treatment rooms and stations are maintained before and after each use, including removing all used linen, removing trash, cleaning and disinfecting surfaces, and restocking supplies.
Maintain positive and professional communication with all team members.
Provide recognition to others, including co-workers, supervisors, managers, and directors.
Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
Ensure a healthy and safe work environment for co-workers and guests.
Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
Promote property outlets to guests.
Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
Resolve guest complaints using property procedures.
Create a positive environment in which all team members have the ability to maximize their potential.
Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
Work as a team, helping all team members to complete the required activities that ensure we deliver Amplified Service.
Participate in Sound Check meetings on each shift.
Always smile and offer a warm greeting to all.
Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
Operate ethically to protect the Hard Rock brand.
Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
Perform additional duties as requested by department managers and supervisors.
Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
Coordinate operations with other departments, as needed.
Maintain confidentiality of guest, team member, and company information.
Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
Maintain effective relationships with guests.
Present a professional image to team members, guests, clients, owners, and investors.
Perform general administrative duties.
Other duties as assigned.