Massage Therapist

The Ballantyne Hotel & Spa, Charlotte • Charlotte, NC

1d • Onsite

About The Position

The Massage Therapist provides massage and body treatments to Ballantyne Spa guests, delivering professional, courteous luxury service throughout each guest’s visit. The role includes administering treatments according to spa procedures and within allotted time, preparing and maintaining treatment areas and supplies, explaining treatments, and helping keep the facility immaculate. Compensation includes commission, service charge, and tips, plus an hourly wage for training. Evening availability is required on an on-call basis.

Requirements

• High school diploma or equivalent required.
• Current licenses and certifications required by applicable state, county, and local authorities.
• Proficiency in massage therapy, including anatomy and physiology.
• Ability to perform various types of massage, such as Swedish and deep tissue.
• Ability to work under pressure while maintaining a calm demeanor with guests.
• Patience, courteous listening, empathy, tact, and strong interpersonal skills.
• Ability and desire to learn and stay current in massage and bodywork.
• Ability to listen and communicate effectively with guests.
• Ability to move around and remain on one’s feet for much of the workday, with dexterity, bending, flexibility, and ability to lift, carry, and push up to 25 pounds.
• Ability to work weekends and holidays; nights may be required, and overtime may be requested.

Nice To Haves

• One year of experience in body and massage treatments is desired; alternatively, a demonstrated desire to learn and grow.
• Attendance at product knowledge training is required.

Responsibilities

• Administer massage and body treatments according to spa procedures and within the allotted time.
• Prepare and maintain supplies and treatment areas.
• Assist with removing and replenishing linens daily.
• Maintain knowledge of treatments and explain them to guests.
• Conduct tours of the facility.
• Maintain the cleanliness and neatness of the facility.
• Use imaginative and innovative methods to improve efficiency and service.
• Apply relevant education, job-related skills, and working knowledge of technology.
• Provide professional, courteous service and a professional appearance.
• Follow company policies and procedures.
• Perform other duties assigned by a supervisor or management.

Benefits

• 401(k) after 90 days, fully vested, with company match up to 3%.
• Medical insurance with three plan choices.
• Dental insurance with two plan choices.
• Vision coverage.
• Employee Assistance Program.
• Northwood Hospitality discounts.
• Marriott discounts worldwide.
• Paid time off.
• Resort Stay Program and discounted stays at other Northwood Hospitality properties, according to employment category.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED