Chuan Spa Massage Therapist - The Langham, Pasadena

Langham Hospitality Group•United States,

8d•Onsite

About The Position

The Massage Therapist provides high-quality spa services to guests, visitors, and members in a timely, courteous, and efficient manner. The role includes escorting clients to and from treatment rooms, attending to their immediate needs, sharing information about spa services, and coordinating guest service requests. The therapist delivers spa treatments, supports guest comfort and safety, maintains treatment areas and other spa spaces, and contributes to effective daily operations and teamwork. The position requires maintaining knowledge of spa services and products, beauty salon services, and fitness programs; following hotel and departmental policies; participating in training, meetings, and promotions; and meeting the monthly retail sales goal of at least 7% of services performed, with goals evaluated monthly. The therapist is expected to perform at least six treatments per shift and five complimentary treatments per month as specified for training, sales, and promotions.

Requirements

At least 500 hours of training from a recognized massage school.
One to three years of previous experience in a spa, private practice, doctor's office, chiropractor's office, or a combination of these settings.
Certified Massage Therapist license required.
Ability to provide timely spa services that offer guests a relaxing and beneficial experience.
Ability to manage time and start and end guest treatments on schedule.
Knowledge of draping procedures and protocol.
Ability to focus on guest needs while remaining calm and courteous.
Ability to promote positive relations with individuals who approach the spa.
Ability to maintain the confidentiality of guest information and pertinent hotel data.
Ability to perform job functions with minimal supervision.
Ability to work cohesively with other departments and coworkers as part of a team.
Knowledge of all massage and body treatments offered.

Responsibilities

Maintain knowledge of spa services and products, beauty salon services, and fitness programs.
Follow hotel and departmental policies and procedures.
Set up the workstation with necessary supplies.
Address guest complaints using the instant guest pacification procedures and ensure guest satisfaction.
Arrive promptly in the correct uniform and adhere to hotel grooming standards.
Perform five complimentary treatments per month for training, sales, promotions, and related purposes.
Provide spa services in a timely, courteous, and efficient manner, including massage, wellness therapies, facials, nail and hair services, body treatments, and foot soaks or treatments.
Meet the agreed retail sales-to-service ratio: massage therapists must achieve at least 7.0% retail sales compared to services performed; goals are evaluated monthly and must be met at 80% of the stated goal or higher each month.
Attend pre- and post-shift meetings.
Participate in maintaining backbar expenses.
Participate in all advanced training.
Escort guests to and from treatment rooms gracefully and attend to their immediate needs during their spa visit.
Provide information to guests, coordinate service requests, and maintain personal and spa cleanliness.
Ensure guest comfort and safety throughout treatments.
Keep the work area supplied and immaculate, following sanitation and disinfection procedures and keeping tables, counters, and products clean.
Assist with cleaning all spa areas, including locker rooms.
Support fellow associates with daily operations and contribute to teamwork and spa success.
Assist with other spa-related functions as requested by the Spa Manager, Director of Rooms, or General Manager, including duties related to lounges, indoor and outdoor areas, and retail areas.
Participate in spa and hotel promotions.
Perform a minimum of six treatments per shift.
Recommend and sell spa products for guests' at-home care.