Massage Therapist-PT

Caesars Entertainment•Danville, VA

11d

About The Position

Provide guests with excellent customer service, massages, and body treatments. Perform quality massages and body treatments in accordance with spa service standards. The role requires delivering personalized service, explaining and recommending spa services, responding professionally to guest needs, and maintaining treatment rooms, equipment, products, and work areas to spa standards. Team members may work independently for extended periods and must maintain a positive, professional appearance and attitude.

Requirements

Two years of massage therapy experience at a resort or high-level country club.
Appropriate training and certificates for services provided; certifications must be produced upon hire.
High school diploma or equivalent.
Experience administering treatments to male and female guests professionally.
Understand and follow bloodborne pathogen procedures.
Excellent English reading, writing, and oral proficiency.
Ability to operate computers, online booking platforms, printers, and two-way radios.
Ability to demonstrate integrity and recognize standards required by a regulated business.
Ability to work varying schedules, including weekends and holidays, according to facility needs.
Ability to stand up to nine hours per day and occasionally lift 15 pounds.
Ability to perform grasping, writing, standing, sitting, walking, repetitive motions, listening, and tasks requiring hearing ability and visual acuity.
Ability to handle multiple tasks under time constraints and a heavy business volume.

Responsibilities

Offer personalized service while maintaining a positive, helpful, and professional attitude with guests and team members.
Engage guests in professional and friendly conversations.
Administer massage and body treatments tailored to guests’ needs within assigned time frames.
Provide consistent professional treatments in accordance with training and accepted certification practices.
Care properly for equipment and products.
Explain spa offerings and compare services on the menu.
Recommend and upsell spa services.
Handle guest questions and concerns professionally and courteously.
Respond to guest requests promptly, accurately, and appropriately.
Pursue continuing education.
Work unsupervised for extended periods.
Follow treatment-room setup and cleanliness protocols, including extensive cleaning between clients.
Maintain a healthy appearance, positive attitude, and spa appearance and cleanliness; work an entire shift in a mask when directed.
Maintain a clean, safe, stocked, and organized work area.
Perform other tasks assigned by the Manager or Assistant Manager.
Troubleshoot and solve problems in a fast-paced environment.