Massage Therapist

Remington Hospitality • Yountville, CA

45d • Onsite

About The Position

The Massage Therapist will be responsible for providing massage services to guests and residents, maintaining a clean and professional work environment, and ensuring guest satisfaction. This role requires excellent communication and customer service skills, as well as the ability to perform various massage techniques and maintain SOAP notes. The therapist will also handle guest inquiries, resolve issues, and participate in ongoing learning and development.

Requirements

• Three to six months related spa experience required.
• Current and up to date state licensing required.
• High work ethic, self-initiative, independent judgment
• Proven customer service and problem solving experience
• Regular attendance
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Good communication skills, both written and verbal
• Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
• Know and be able to administer first aid
• Direct evacuations in an emergency
• Must have finger dexterity to be able to operate office equipment such as computers, ten-key calculator, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed

Nice To Haves

• May be required to work varying schedules to reflect the business needs of the property

Responsibilities

• Greet guests/residents at the Spa Front Desk or in the Relaxation Room.
• Escort guests to their room(s), including the locker room(s). Show them key features of the room and articulately describe the service.
• Provide all services to the highest standard and keep SOAP notes on file for each guest.
• Resolve guest/resident problems and issues following proper conduct standards.
• At all times, demonstrate the highest level of professionalism in dealing with guests, staff and managers.
• Keep work area clean of all clutter while maintaining professional appearance and standards.
• Participate in further learning activities up to and including product knowledge.
• Maintain up to date knowledge of hotel services, products and procedures.
• Focus on working in a safe manner and create a safe working environment at all times.
• Perform other duties as assigned.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed