Mass Torts Paralegal

Laborde Earles • New Orleans, LA

2d • Onsite

About The Position

We are seeking a Mass Torts Paralegal to be accountable to provide the best possible customer service to our clients and act as their advocate when working with third parties on their behalf. This is an ideal position for a relatable and engaging individual with the skills to effectively communicate with individuals of all cultures and backgrounds. This role requires strong interpersonal skills where professionalism, confidentiality, and integrity are showcased. A successful candidate for the role will be conscious of deadlines and cognizant of client communication as maintaining regular communication with clients is vital to the case outcome. Success in this role will also require strong oral communication, phone etiquette, and guest relations skills as they are accountable for providing hospitable and excellent customer service, while instantaneously obtaining relevant details for assigned cases. As a Mass Torts Paralegal, you must be able to ensure accurate and efficient data entry of all assigned cases. We are looking for someone who is motivated to make a difference in the lives of our clients and community.

Requirements

• Excellent oral and written communication skills
• Attention to detail and accuracy
• Empathy and Professionalism
• Confidentiality, integrity, and strong judgment
• Problem analysis and problem-solving
• Willingness to perform any/all tasks as assigned by handling attorney, supervisor and/or firm leadership in support of the firm’s growth and success
• Proficient in data entry and management
• Previous experience within legal, medical, or insurance industry.
• Claims experience preferred
• Previous legal assistant or paralegal experience preferred
• Competent Computer literacy: able to learn new programs quickly and accurately.
• Strong keyboarding experience.
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Nice To Haves

• College degree preferred

Responsibilities

• Serve clients and support the case-handling attorney on all assigned matters.
• Provide the best possible customer service to our clients and act as their advocate when working with any third parties on their behalf.
• Contact clients at minimum every 120 days to give case updates and check in with client regarding their well-being, status of medical treatment, and satisfaction with Laborde Earles’ handling of the case.
• Contact third parties such as medical providers and insurance companies on behalf of the client.
• Maintain a 15% or lower drop-out rate.
• Return client calls within 1 or 2 business days.
• Maintain confidential information, including medical records, insurance details, and contact information, ensuring proper and accurate data entry and organization within Litify, the Case Management System (CMS).
• Request, review, and summarize medical records and bills.
• Prepare and file complaints via Electronic Case Filing.
• Prepare and submit Plaintiff Fact Sheets/Plaintiff Profile Forms electronically.
• Ensure that all matters assigned are handled as quickly, accurately, and thoughtfully as possible from case sign up through disbursal.
• Follow the Case Management Matter Plan and/or docket for each case assigned and complete each task timely, accurately, and completely.
• Ensure all data is properly and accurately entered into Litify.
• Organize, save, and file all matter-related documents.
• Draft, save, mail, fax, and/or email correspondence and supporting documents.
• Keep track of cases expenses, including copy and postage charges, entering into Litify for each client.
• Provide handling attorney support as requested and as outlined in CMS Tasks.
• Timely response and completion of tasks assigned by handling attorney.
• Timely completion of all CMS Plan tasks.

Benefits

• Company-paid Short-term disability & Life/AD&D
• Health, vision, dental, long-term disability, critical illness, and additional life insurance policies upon eligibility waiting periods
• 401(k) and profit sharing options upon eligibility waiting periods
• PTO, paid holidays (10), and paid maternity leave
• Health Savings Account (HSA), Flexible Spending Accounts (FSA), including dependent care
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree