Marshallese Interpreter

LanguageLine Solutions

4d•$20 - $23•Remote

About The Position

LanguageLine Solutions is hiring a remote, work-from-home Marshallese-English video-phone interpreter based in the United States. The interpreter handles on-demand video and audio calls, conveying the meaning of conversations between Marshallese and English speakers across industries such as healthcare, government, insurance, finance, utilities, travel and hospitality, business, law enforcement, courts, and 911. The work involves verbal interpretation, not written translation, and may cover simple or complex, technical or non-technical subjects. Interpreters are expected to process information quickly and accurately, recognize cultural differences, use appropriate terminology, and remain professional, courteous, neutral, and objective. Calls may be sensitive, emotional, or stressful, and may require extended periods without breaks or handling high call volumes. The interpreter works from a home office and must maintain a quiet, secure environment. LanguageLine provides professional interpreter training, ongoing development, interpreter support, and advancement opportunities.

Requirements

Fluency in Marshallese and English, with knowledge of associated cultural dynamics.
Ability to demonstrate cultural competency and assess regional and accent differences to facilitate communication.
Excellent listening, retention, and note-taking skills to support accurate interpretation.
Ability to concentrate, remain detached, neutral, and objective, including during sensitive conversations.
At least 18 years of age.
Legally authorized to work in the United States, without current or future need for employment visa sponsorship.
High school diploma or equivalent.
Ability to use a dedicated personal device for business purposes.
Access to a desktop or laptop with Windows, macOS, or ChromeOS; a tablet with iPadOS or Android; or a smartphone with iOS or Android.
A high-speed internet connection with at least 5 Mbps download, 3 Mbps upload, ping no greater than 300 ms, and jitter no greater than 30 ms.
Access to a quiet space free from background noise or distraction.
Ability to operate a keyboard and mouse and remain stationary in front of a computer and webcam for most of the workday.
Ability to use a headset for prolonged periods.
Ability to operate company-provided software and systems, and sufficient manual dexterity to type or write.
Ability to lift up to 26 pounds.
Ability to work in an environment that may have moderate noise, such as computer, audio, or telephone noise.

Nice To Haves

Education or work experience in a language-related field, such as teaching, language assessment, translation, or interpretation.
Ability to read and write the requested languages.
Adaptability to LanguageLine Solutions technology enhancements that improve service delivery and meet client demands.

Responsibilities

Respond promptly to video and audio interpreting sessions and interpret in a friendly, professional manner.
Participate in online video and audio training sessions.
Provide interpretation through video and type information as needed on a dedicated device, such as a laptop, desktop computer, mobile phone, or tablet.
Convey concepts and meanings accurately according to established interpretation protocols, without omissions or additions.
Speak clearly in both languages, using proper pronunciation, enunciation, and polite expressions.
Maintain a professional demeanor throughout interpreting sessions.
Remain calm when speakers are incoherent or upset, including during emergency calls.
Maintain punctuality and availability during scheduled work hours.
Follow client instructions and protocols, including avoiding interaction with the limited-English-speaking person without client permission.
Understand relevant protocols and terminology for industries including medical, insurance, finance, and law.
Demonstrate cultural sensitivity and work effectively in a diverse environment.
Meet company service standards in a dynamic call environment, including during emotionally difficult calls, extended calls, or periods of high call volume.