Marketplace Support & Capability Development Sr. Analyst

Target•Minneapolis, MN

21h•$73,000 - $132,000•Hybrid

About The Position

Join Target’s Digital team, as a Marketplace Support & Capability Development Sr. Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support, performance and training for business-to-business (B2B) partners that together elevate Target’s digital business. Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. If you excel in fast-changing environments and have a passion for retail and the guest shopping experience, you’ll have success in Target Plus™, Target’s growing online marketplace. Here, you’ll collaborate to create and implement the digital strategies that enrich the online experience for third-party marketplace sellers and guests. Your ideas will support scalable growth and create efficiencies for the Target Plus merchandising and operations teams.

Requirements

4-year college degree
3-5 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
Strong interpersonal, verbal, presentation and written communication skills
Able to manage multiple priorities, and work with speed and accuracy

Responsibilities

Partner orientation and training
Build relationships with partners, promoting a confident understanding of the Target platform.
Define and build internal and external processes and methodologies to foster an exceptional partner experience.
Develop and manage training materials and knowledge repositories.
Manage partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat.
Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.
Actively advocate for vendor partners, promoting transparency into client issues to cross function teams that contribute to implementation of new partner capabilities.
Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance.
Drive small to medium Seller experience enhancement projects.