Marketplace Operations Specialist

Academy • Katy, TX

3d • Onsite

About The Position

Academy Sports + Outdoors is seeking a Marketplace Operations Specialist to join their team. The vision is to be the best sports + outdoors retailer in the country, driven by a passionate, purpose-driven team committed to each other and their customers. The company has an 80-year history of a people-first culture, offering growth opportunities, meaningful connections, and supporting team members' journeys. The role involves helping customers gear up for their next adventure and launching their own.

Requirements

• High School diploma or equivalent required
• 3+ years of experience in account management, vendor management, customer success, e-commerce, marketplace operations, merchandising, or related field
• Strong relationship-building and communication skills with the ability to work effectively with both internal and external partners.
• Foundational understanding of e-commerce, marketplace operations, merchandising, and digital retail concepts.
• Ability to analyze seller performance metrics and identify opportunities for growth.
• Strong organizational skills with the ability to manage multiple sellers, projects, and priorities.
• Proficiency in Microsoft Excel and reporting tools for performance tracking and analysis.
• Ability to identify issues, solve problems, and coordinate solutions with stakeholders.
• Ability to navigate operational and technical processes associated with seller onboarding, catalog management, and marketplace operations.
• Customer-first mindset with a focus on delivering positive seller and customer experiences.
• Regular attendance required
• Acceptable level of hearing and vision to perform job duties
• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior

Nice To Haves

• Bachelor's degree in Business, Marketing, Merchandising, E-Commerce, Supply Chain, or related field preferred
• Experience supporting external business relationships preferred
• Experience working within a marketplace or digital commerce environment preferred

Responsibilities

• Support the onboarding and activation of new Marketplace sellers by coordinating documentation, training, setup, and system access.
• Guide sellers through Marketplace requirements, policies, operational standards, and onboarding milestones.
• Partner with Marketplace Platform Operations to ensure successful catalog setup, feed integration, and assortment launch.
• Monitor onboarding progress and proactively address issues that may delay seller activation.
• Serve as a day-to-day contact for assigned Marketplace sellers.
• Build strong working relationships with sellers to support long-term engagement and retention.
• Conduct routine seller check-ins and support business review preparation.
• Respond to seller inquiries and coordinate issue resolution across internal teams.
• Monitor seller scorecards and performance metrics, including sales, assortment productivity, content quality, and operational performance.
• Identify opportunities to improve seller productivity and Marketplace contribution.
• Recommend assortment expansion, promotional participation, and optimization opportunities.
• Support seller growth initiatives aimed at increasing sales and customer engagement.
• Monitor seller compliance with Marketplace policies and customer experience standards.
• Escalate operational concerns related to fulfillment, product content, inventory, customer service, or platform performance.
• Coordinate with Marketplace Platform Operations to resolve seller integration, catalog, and feed-related issues.
• Maintain accurate seller records and reporting.
• Partner with the Senior Marketplace Merchandiser & Business Analyst to identify assortment opportunities and support category growth initiatives.
• Collaborate with Marketing teams to promote seller participation in campaigns and promotional events.
• Work closely with Marketplace Platform Operations to improve seller onboarding and operational workflows.
• Support continuous improvement initiatives that simplify seller processes and enhance seller satisfaction.

Benefits

• Academy is an Equal Opportunity Employer and does not discriminate with regard to employment opportunities or practices on the basis of race, religion, national origin, sex, age, disability, gender identity, sexual orientation, or any other category protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED