Marketplace Operations Specialist

Academy Sports + Outdoors•Katy, TX

About The Position

At Academy Sports + Outdoors, our vision is to be the best sports + outdoors retailer in the country. We are a passionate, purpose-driven team committed to each other and our customers. With over 80 years of history, we've built a culture that puts people first, creating opportunities for growth, fostering meaningful connections, and supporting every Team Member’s journey. We believe in the power of fun, and at Academy, you can launch your own adventure while helping customers gear up for theirs.

Requirements

High School diploma or equivalent required
3+ years of experience in account management, vendor management, customer success, e-commerce, marketplace operations, merchandising, or related field
Strong relationship-building and communication skills with the ability to work effectively with both internal and external partners.
Foundational understanding of e-commerce, marketplace operations, merchandising, and digital retail concepts.
Ability to analyze seller performance metrics and identify opportunities for growth.
Strong organizational skills with the ability to manage multiple sellers, projects, and priorities.
Proficiency in Microsoft Excel and reporting tools for performance tracking and analysis.
Ability to identify issues, solve problems, and coordinate solutions with stakeholders.
Ability to navigate operational and technical processes associated with seller onboarding, catalog management, and marketplace operations.
Customer-first mindset with a focus on delivering positive seller and customer experiences.
Regular attendance required
Acceptable level of hearing and vision to perform job duties
Adhere to company work hours, policies, procedures, and rules governing professional staff behavior

Nice To Haves

Bachelor's degree in Business, Marketing, Merchandising, E-Commerce, Supply Chain, or related field preferred
Experience supporting external business relationships preferred
Experience working within a marketplace or digital commerce environment preferred

Responsibilities

Support the onboarding and activation of new Marketplace sellers by coordinating documentation, training, setup, and system access.
Guide sellers through Marketplace requirements, policies, operational standards, and onboarding milestones.
Partner with Marketplace Platform Operations to ensure successful catalog setup, feed integration, and assortment launch.
Monitor onboarding progress and proactively address issues that may delay seller activation.
Serve as a day-to-day contact for assigned Marketplace sellers.
Build strong working relationships with sellers to support long-term engagement and retention.
Conduct routine seller check-ins and support business review preparation.
Respond to seller inquiries and coordinate issue resolution across internal teams.
Monitor seller scorecards and performance metrics, including sales, assortment productivity, content quality, and operational performance.
Identify opportunities to improve seller productivity and Marketplace contribution.
Recommend assortment expansion, promotional participation, and optimization opportunities.
Support seller growth initiatives aimed at increasing sales and customer engagement.
Monitor seller compliance with Marketplace policies and customer experience standards.
Escalate operational concerns related to fulfillment, product content, inventory, customer service, or platform performance.
Coordinate with Marketplace Platform Operations to resolve seller integration, catalog, and feed-related issues.
Maintain accurate seller records and reporting.
Partner with the Senior Marketplace Merchandiser & Business Analyst to identify assortment opportunities and support category growth initiatives.
Collaborate with Marketing teams to promote seller participation in campaigns and promotional events.
Work closely with Marketplace Platform Operations to improve seller onboarding and operational workflows.
Support continuous improvement initiatives that simplify seller processes and enhance seller satisfaction.