Marketplace Operations Analyst

isolved•,

7d•Hybrid

About The Position

The isolved Marketplace is looking for a Marketplace Operations Analyst to help support the growth of our Marketplace and operational aspects of supporting our existing partners. This role will collaborate with many different departments across the company to assist with supporting the operations of our partner base in relation to direct client and Network Partners needs.

Requirements

Self-directed and self-motivated individual with an inquisitive and persistent nature
Ability to achieve high performance and efficiency in a remote work environment
A bachelor's degree in a technical discipline or the equivalent work experience
One or more years coordinating technical projects and activities
Excellent spoken and written communication skills, including the ability to lead conference calls with multiple teams in an organized and efficient manner
Intermediate MS Office skills, specifically Word, Excel and PowerPoint

Nice To Haves

Typically requires a Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

Responsibilities

Be the main point of contact daily for monitoring the Marketplace teams shared inbox and Microsoft Dynamics queue
Collaborate with the Integrations Team when requests are received from our Marketplace partners, whether it be troubleshooting, API enablement, or status inquiries
Assist the Marketplace team with the rollout of new opt out campaigns for the direct client base, or continued rollout of these campaigns for existing partners with newly acquired Network Partner databases
On a regularly scheduled basis (typically monthly or quarterly), work with existing partners to gather commission statements for reconciliation and reporting to accounting and/or network partners
On a regularly scheduled basis (typically monthly or quarterly), work with any existing partners to complete required audits
Other various duties as assigned to support the operations and growth of the Marketplace