Associate Marketplace Manger
About The Position
RuffleButts + RuggedButts is seeking a Marketplace Assistant to support daily operations across Amazon US, Mexico, Canada, and EU, as well as Target, Nordstrom, and Bloomingdale’s. This task-driven role requires strong attention to detail, cross-functional communication, and hands-on execution to maintain account health, accurate catalog management, and smooth fulfillment. Training will be provided. The role covers daily marketplace account and catalog tasks, pricing and promotions, end-of-life product management, product setup, and resolution of one-off marketplace issues. Success includes maintaining healthy marketplace accounts, meeting sales and margin targets through effective merchandising, resolving claims and catalog issues promptly, and executing product setup and promotions accurately and on time.
Requirements
- Strong attention to detail and ability to manage multiple tasks and priorities.
- Strong communication skills for cross-functional collaboration.
- Problem-solving ability to address catalog, fulfillment, and account issues quickly.
- Proficiency in Excel or Google Sheets for reporting and tracking.
Nice To Haves
- Experience working on Amazon Seller Central or with other key marketplace customers, including knowledge of best practices, strategies, and tools.
- Familiarity with Amazon policies, Seller Central, case creation and appeals, listing compliance, account health reviews, and Amazon Terms of Service.
- Familiarity with Acenda, Target+, Nordstrom, or Bloomingdale’s marketplaces.
Responsibilities
- Ensure Amazon US buyer messages are answered by Customer Service and check for FBM order backlogs.
- Manage A-to-Z claims and chargeback claims.
- Review Amazon account health for policy violations and monitor pricing health and Buy Box status.
- Identify orphaned products and manage stranded inventory.
- Coordinate with the fulfillment team regarding out-of-stock products and fulfillment issues.
- Check other marketplace account health, including Order Defect Rate and late orders.
- Monitor Acenda issues, including listing errors caused by value changes.
- Manage customer questions through Bazaarvoice Connect.
- Perform daily tasks across Amazon EU seller accounts; assist with catalog and listing setup and maintain Amazon storefronts.
- Coordinate with the RB team and Amazon EU team.
- Run internal pricing (IPCs) and communicate promotions to marketplace teams, including the Target+ representative and Teika.
- Manage Best Deal and Lightning Deal pricing, inventory issues, and resolutions.
- Apply clearance pricing strategies to end-of-life products and unlist out-of-stock products that will not return in the marketplace backend.
- Maintain a clean and accurate catalog.
- Assist with product content gathering and variation planning.
- Manage image links and storefront and creative implementations.
- Secure and submit compliance documentation for Amazon approvals.
- Resolve one-off marketplace issues, such as unlisting and relisting products after quality-control issues.
- Submit tasks to SAS for catalog attributes and variation moves, and file cases for marketplace assistance.
- Own site merchandising performance by achieving sales and margin targets and ensuring product presentation and content support financial goals.
Benefits
- Competitive base compensation
- Paid vacation and holidays
- Health and dental benefits
- 401(k) with matching
- Hybrid work environment
- Casual dress code
- Potential for rapid growth and increased responsibility
- Collaborative, close-knit team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
