Associate Marketplace Manger
About The Position
RuffleButts + RuggedButts is seeking a marketplace team member to support daily operations across Amazon US, Mexico, Canada, and EU, as well as Target, Nordstrom, and Bloomingdale’s. The role is task-driven and requires attention to detail, cross-functional communication, and hands-on execution to support account health, accurate catalog management, and smooth fulfillment. Training will be provided. The position covers daily marketplace account and catalog tasks, pricing and promotions, product setup, end-of-life product management, and resolution of individual marketplace issues. Success includes maintaining healthy marketplace accounts, resolving claims and catalog issues promptly, completing product setup and promotions accurately and on time, and executing initiatives in coordination with internal and external teams.
Requirements
- Strong attention to detail and the ability to manage multiple tasks and priorities.
- Strong communication skills for cross-functional collaboration.
- Problem-solving mindset to address catalog, fulfillment, and account issues quickly.
Nice To Haves
- Experience working on Amazon Seller Central or with other key marketplace customers, including knowledge of best practices, strategies, and tools.
- Familiarity with Amazon policies, Seller Central, case creation and appeals, listing compliance, account health reviews, and Amazon Terms of Service.
- Familiarity with Acenda, Target+, Nordstrom, or Bloomingdale’s marketplaces.
- Proficiency in Excel or Google Sheets for reporting and tracking.
Responsibilities
- Ensure Amazon US buyer messages are answered by Customer Service and check for FBM order backlogs.
- Manage A-to-Z claims and chargeback claims.
- Review account health for policy violations and monitor pricing health and Buy Box status.
- Identify orphaned products and manage stranded inventory.
- Communicate with the fulfillment team about out-of-stock products and fulfillment issues.
- Check marketplace account health, including Order Defect Rate and late orders.
- Monitor Acenda issues, such as listing errors caused by value changes.
- Manage customer questions through Bazaarvoice Connect.
- Perform daily tasks across Amazon EU seller accounts, assist with catalog and listing setup, maintain storefronts, and coordinate with the RuffleButts team and Amazon EU team.
- Run internal pricing (IPCs) and communicate promotions to marketplace teams and representatives.
- Manage Best Deal and Lightning Deal pricing and resolve inventory issues.
- Apply clearance pricing strategies to end-of-life products and unlist out-of-stock products that are not returning in the marketplace backend.
- Maintain a clean and accurate catalog.
- Assist with gathering product content and support variation planning.
- Manage image links and storefront and creative implementations.
- Secure and submit compliance documentation for Amazon approvals.
- Resolve one-off marketplace issues, including unlisting and relisting products after quality-control review.
- Submit tasks to SAS for catalog attributes and variation moves, and file support cases when issues arise.
- Own site merchandising performance by achieving sales and margin targets and ensuring product presentation and content support financial goals.
Benefits
- Competitive base compensation.
- Paid vacation and holidays.
- Health and dental benefits.
- 401(k) with matching.
- Hybrid work environment.
- Casual dress code.
- Potential for rapid growth and increased responsibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
