Marketing & Volunteer Coordinator/FMM

Manatee County Clerk of Circuit Court & Comptroller•Florida 34215, FL

4h•Onsite

About The Position

The mission of the Florida Maritime Museum (FMM) is to preserve and share Florida’s maritime heritage. Established in the heart of the regional, commercial fishing industry, FMM tells a number of stories pertinent to all aspects of Florida’s maritime history through photographs, boat models, tools and other historically significant materials and relevant programming. As the first point-of-contact for the general public, the Marketing & Volunteer Coordinator plays a critical role in making the museum welcoming and engaging to both tourists and locals alike.

Requirements

High school diploma or GED
Professional oral and written communication skills (both in English and in Spanish preferred)
One year of recent and relevant experience that demonstrates the ability to apply acute attention to detail in maintenance of detailed data, preferably in an automated systems environment
Computer literacy which includes, but is not limited to, proficiency in Microsoft Windows Suite
Basic mathematical aptitude, as well as alpha and numeric filing skills required
Some experience in cash handling and issuing receipts
Some purchasing, invoicing, and inventory experience
Working knowledge of current marketing principles and proficient in use of social media
Proficient in web and graphic design
Proficient in promotional photography, audio/video recording & editing
Demonstrated ability to work effectively with volunteers
Must be able to operate general office equipment
Must possess a valid Florida driver’s license
Regular and reliable attendance is an essential function of this job, including weekends and occasional evenings
Thinking critically, defined as reading, understanding, and taking appropriate action on detailed and complex information
Maintaining confidentiality of information learned or acquired as part of the position which, if disclosed, might have adverse internal effect or objectionable outside results
Ability to hear ordinary conversation and office sounds
Verbal communication in person and on the phone
Written communication by hand and on PC
Sitting for prolonged periods of time
Standing for prolonged periods of time
Repetitive actions/motion of one or both hands
Ability to bend/squat/kneel
Ability to lift 25 lbs and push/pull 40 lbs

Nice To Haves

Spanish language proficiency

Responsibilities

Coordinates and attends to all aspects of visitor experience, including serving as the first point-of-contact for visitors and answering phone calls
Communicates to visitors a range of general museum information such as visitor rules, where to find things in the buildings, and up-to-date information on current museum programs, events, and exhibits
Directs callers and inquiring visitors to appropriate sources and staff within the museum and takes messages when the appropriate staff member is not available to answer those questions
Provides excellent customer service to all in person, in email, and over the phone; is approachable, helpful, and personable; answers questions knowledgeably and with patience
Monitors social media accounts and applies current organizational policy
Seeks outreach opportunities and coordinates participation, including being on site when needed
Manages and operates the museum gift shop
Conducts retail sales in the gift shop. Tracks and reports sales to the Supervisor as required by museum protocols and internal accounting controls.
Manages cash control and daily deposits with accuracy, including both gift shop revenue and cash donations
Orders, stocks, prices and tracks gift shop inventory that is relevant to the museum’s mission and vision
Enforces museum policies in a firm but friendly manner
Responsible for all aspects of volunteer recruitment, training, and retention
Responsible for tracking and reporting volunteer hours
Coordinates volunteer appreciation
Assists with general administrative duties, including but not limited to setting up for meetings, recording and entering visitation data, digitizing files, and sorting and distributing mail to appropriate staff
Along with other staff, create, implement, and evaluate museum activities
Assists management with other related duties as assigned
Assists with all operations of facility, including emergency preparedness, grounds/garden maintenance, and ongoing custodial duties
Collaborates with Curator on exhibit design and installation
Assists with moving artifacts
Assists with planning, scheduling, orchestrating and evaluating all public programming, including but not limited to workshops, classes, festivals, lectures and exhibit openings both onsite and offsite
Plans, schedules and orchestrates all group tours
Develops, implements, and/or maintains branding in coordination with the Supervisor
Markets and promotes the historic site through social media, website maintenance, the creation and distribution of flyers, posting events to online calendars, etc.