Marketing Technology Program Manager, Global Channel Partner Sales

Microsoft•Redmond, WA

21h

About The Position

With a vision to "Build and sell intelligent cloud and intelligent edge solutions with partners, empowering people and organizations to achieve more," Global Channel Partner Sales (GCPS) is responsible for driving revenue outcomes with partners through innovative solutions–at scale! The Global Partner GTM, Programs, & Operations (GPO) organization within GCPS brings together the go-to-market (GTM) strategy, programs, and platforms to accelerate growth and improve partner experience across all partner segments. We are seeking a Marketing Technology Program Manager who will engage across marketing, engineering, compliance, AI and security to lead the launch and adoption of the Structured Web (SW) marketing platform and other GTM tools (e.g. PUPP), driving partner engagement and top of the funnel demand generation. You will develop change management strategies, onboarding resources, and cross-functional collaboration to support platform launch, maintenance and continuous improvement. The ideal candidate combines program management excellence with marketing technology expertise, using data, stakeholder influence, and change management to increase partner adoption, campaign execution, and pipeline generation.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
6+ years working directly with partner ecosystem, the ability to provide valuable business and technical guidance to them and to secure their commitment to use business solutions
Technical understanding of Microsoft cloud technologies and the work that partners do to develop, build-upon, and extend cloud solutions
Experience creating and delivering scalable plans from concept to delivery, including the ability to prioritize and manage multiple projects, effectively driving to measurable results.
Ability to effectively work cross-team in ambiguous and changing environments, along with excellent listening and partnering skills.
Must be comfortable working in a highly matrixed environment, and leading program v-teams or workstreams aligned to shared goals and measures.
Proficient storytelling skills and passion for delighting partners, advocating on their behalf, creating great partner experiences, and understanding the linkage between these experiences and business success
Demonstrated experience proposing, creating, and managing executive-level proposals and presentations
Experience interacting confidently with senior leaders in a highly-matrixed organization to present/defend/clarify concerns or issues regarding an existing project, program, or solution. This includes the ability to confidently address difficult questions, handle pushback from a high-level audience, and maintain an executive demeanour while engaging in challenging or sometimes high-pressure situations

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.

Responsibilities

Lead end-to-end launch and ongoing management of marketing platforms and tools encompassing partner journey, asset/campaign creation, partner metrics and communication plan
Develop a holistic change management plan to ensure all stakeholders (internal and external) are aware of and trained on the marketing platform and tools; develop resources and documentation such as landing decks, SharePoint, demos, FAQs, Guides, videos for change management and partner onboarding
Drive partner digital marketing benefit consumption (e.g. CiaB, AI partner program packages) and partner engagement by driving usage of GTM tools like PMC Pro platform and PUPP, defining new internal and external communication strategies, mechanisms, and resources based on new platforming and strategic partner targeting
Define to-partner marketing campaigns for external communication strategies and mechanisms regarding general amplification of PMC Pro platform and PUPP tool to drive ongoing awareness and engagement
Work closely with platform development team, agencies and relevant stakeholders to enable them to develop, refresh and maintain content on the platform
Develop and execute platform product improvement roadmap working across different teams within Microsoft and incorporating partner feedback
Incorporate partner point of view (POV) by collecting, assessing, and implementing their feedback through various mediums (e.g., feedback sessions, online community boards) with support from others.