Marketing Support Specialist

Neighborly • Waco, TX

1d • Hybrid

About The Position

Neighborly, a company with over 40 years of experience in connecting customers to local service experts, is seeking a Marketing Support Specialist. This role is part of the marketing team and the Local Performance Marketing Team, reporting to the Marketing Support Manager. The ideal candidate will have a basic understanding of marketing tactics and tools, be driven, possess a strong aptitude for learning, and demonstrate superior customer service skills. This position involves evaluating franchise owner needs, using good judgment, and responding promptly to resolve issues to the franchisees’ satisfaction. The role requires identifying, researching, and resolving problems, as well as timely responses to telephone calls and email requests for support. Accurate documentation and monitoring of franchise owner inquiries are also essential for ensuring timely resolution. The company is focused on strategic innovation and building the future of home and business services.

Requirements

• Basic understanding of marketing tactics and tools.
• Driven personality.
• Aptitude for learning.
• Superior customer service skills.
• Ability and proficiency in the use of computers and company standard software and other marketing platforms/tools as may be necessary.
• Highly organized and detail-oriented.
• Tech savvy and enthusiastic fast learner.
• Ability to multitask.
• Sense of urgency.
• Maintain a positive attitude.

Nice To Haves

• Internship or work experience with a relevant business, industry, or system.

Responsibilities

• Identify, research, and resolve marketing issues.
• Provide responsive customer support to franchise owners.
• Evaluate franchise owner needs and use good judgment and timeliness in responding to and resolving each issue to the franchisees’ satisfaction.
• Respond to telephone calls and email requests for support.
• Accurately document and monitor franchise owner inquiries to ensure a timely resolution.
• Build a strong working knowledge of internal and external marketing platforms and systems.
• Support franchise owners with product training, knowledge, and expertise.
• Respond to support requests via phone or email, and sometimes with video call.
• Keep accurate records of all support requests, internal research and applied resolutions using the appropriate ticketing system.

Benefits

• Equity and annual bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level