Marketing Support Specialist
About The Position
Neighborly, a hub of service brands with over 40 years of experience, is seeking a driven Marketing Support Specialist to join their Local Performance Marketing Team. This role reports to the Director of Marketing Programs and requires a basic understanding of marketing tactics and tools, a strong aptitude for learning, and superior customer service skills. The position involves evaluating franchise owner needs, identifying, researching, and resolving marketing issues, and providing timely and satisfactory support to franchisees. The successful candidate will be empowered to innovate and contribute to the future of home and business services.
Requirements
- Basic understanding of marketing tactics and tools.
- Superior customer service skills.
- Sense of pride and ownership in performance and its impact on company’s success.
- Friendly, strong customer focus; service-oriented attitude.
- Demonstrated ability to learn new software applications and train new users on the same.
- Outstanding communication skills (written and verbal).
- Ability and proficiency in the use of computers and company standard software and other marketing platforms/tools as may be necessary.
- Highly organized and detail-oriented.
- Tech savvy and enthusiastic fast learner.
- Ability to multitask – Sense of urgency; maintain a positive attitude.
- Four-year college degree in Marketing or related field.
Nice To Haves
- Preferred internship or work with a relevant business, industry or system experience, which provides the necessary skills, knowledge and abilities.
Responsibilities
- Identify, research, and resolve marketing issues.
- Provide timely response to telephone calls and email requests for support.
- Accurately document and monitor franchise owner inquiries to ensure timely resolution.
- Build a strong working knowledge of internal and external marketing platforms and systems.
- Support franchise owners with product training, knowledge, and expertise.
- Respond to support requests via phone, email, and sometimes video calls.
- Keep accurate records of all support requests, internal research, and applied resolutions using the appropriate ticketing system.
Benefits
- Equity and annual bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
