Marketing Support Coordinator

Hilton Grand Vacations•Orlando, FL

1d•Onsite

About The Position

As a Marketing Support / Guest Tour Coordinator (Night Shift), you would be responsible for executing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards: Act as the first point of contact for the Marketing and In-House Team Members. Conduct an average of 40+ outbound calls daily to coordinate guest tours. Accurately record guest tour presentation reservations in the system for the Hotel Marketing and In-House Teams. Assist Marketing Management in monitoring and advising tour flow and is the central hub of communication with all of the Marketing Departments, including but not limited to: Hotel Marketing, In-House Marketing, Gifting, and Hosts.

Requirements

Knowledge of Timeshare/ Vacation Ownership
Experience conducting out bound customer service calls
Computer literate with excellent typing skills, 10-key preferred
Proficient with Microsoft Office including Excel and Outlook
Experience answering phones with phenomenal customer service
Ability to multitask while remaining detail-oriented
Excellent job attendance
Night Shift – able to work nights

Nice To Haves

Previous Timeshare Experience is a plus
Previous High-End/Luxury Customer Service Experience

Responsibilities

Act as the first point of contact for the Marketing and In-House Team Members.
Conduct an average of 40+ outbound calls daily to coordinate guest tours.
Accurately record guest tour presentation reservations in the system for the Hotel Marketing and In-House Teams.
Assist Marketing Management in monitoring and advising tour flow and is the central hub of communication with all of the Marketing Departments, including but not limited to: Hotel Marketing, In-House Marketing, Gifting, and Hosts.