Marketing/Sales Associate ~ Santa Fe ~ Full-time

MorningStar Careers•Santa Fe, NM

12d

About The Position

The Marketing/Sales Associate, described in the job summary as the Community Relations Associate, communicates with residents, families, staff, outside agencies, referral organizations, and institutions. The role conducts tours, responds to family concerns, maintains admission records and documents, and represents MorningStar professionally to achieve move-ins and support occupancy goals. It is goal-oriented and offers commission incentives. The associate supports prospective and incoming residents throughout the sales and move-in process, including prompt lead follow-up, advancing and closing sales, coordinating suite readiness and move-in logistics, and providing resident welcome and orientation. The role also supports marketing events, resident retention, and ongoing learning about elderly residents’ psychosocial needs, community resources, and admission requirements.

Requirements

Demonstrate the core values of Love, Kindness, Honesty, Goodness, Fairness, and Respect.
High school diploma or equivalent at minimum.
Knowledge of community resources and needs, community services and cost structures, and related services available throughout the community.
Ability to handle inquiries and relate to prospective residents.
Ability to handle confidential information and admission records and exercise judgment.
Ability to drive and conduct tours of the community.
Computer literacy and ability to learn Resident/Marketing software.
Ability to work well with staff, residents, families, and the outside community.
Ability to communicate facility services to prospective residents and the community.
Personable and friendly demeanor, and ability to work independently.

Nice To Haves

Two or more years of college preferred.

Responsibilities

Conduct tours of the community for prospective residents, families, visitors, placement agencies, and other organizations.
Participate in in-service educational programs as necessary, particularly those addressing the psychosocial needs of elderly people, community resources, and Title XVIII and Title XIX admission requirements.
Learn and practice MorningStar’s 7 Steps for Relationship Selling.
Manage leads and promptly follow up on phone calls, emails, and in-person tours; help advance and close sales.
Work with Maintenance and Housekeeping to ensure suites are in good condition before residents arrive.
Provide consistent new-resident welcome and orientation practices, including welcome baskets and Resident Ambassador introductions.
Communicate necessary information about new residents to all departments.
Coordinate move-in and move-out details, including elevator availability, delivery areas, and mealtimes, to avoid conflicts with scheduled activities.
Assist the Director of Community Relations with planning and implementing marketing events.
Work to retain residents with the Director of Community Relations, Wellness Director, and Executive Director.
Maintain professional confidentiality.
Communicate with residents, families, internal staff, outside agencies, referral organizations, and institutions as required.
Complete and maintain admission records and documents.