Marketing Representative

McGregor Foundation•Akron, OH

1d•Onsite

About The Position

McGregor PACE (Program of All-inclusive Care for the Elderly) is a community-based service program that provides in-home healthcare services to the elderly as an alternative to nursing home placement, allowing Seniors to remain at home. We are seeking a highly motivated and dedicated Marketing Representative to join our team at PACE. As a Marketing Representative, you will be responsible for clerical support, inbound lead calls, day-to-day administrative duties, and maintaining collateral inventory. Plays a pivotal role in supporting the marketing department and the entire admission process with a high attention to detail as it relates to data entry into various electronic systems.

Requirements

Minimum of two years customer service background in an office setting required; ability to work in fast fast-paced environment.
Minimum of three to five years' experience working in a home or community-based health/social services organization.
Excellent verbal/computer skills.
Excellent written communication skills; Sales skills plus.
Basic proficiency in MS Word, PowerPoint, Excel, and Outlook.
Flexible, energetic, reliable, goal/detail-oriented individual with the ability to prioritize workloads must.
Ability to work collaboratively with staff at all levels.

Nice To Haves

associate or bachelor’s degree preferred.

Responsibilities

Answer Marketing Department telephones, triage calls to the appropriate marketing representative in a timely manner.
Proficient in data entry for prospective McGregor PACE enrollers in the electronic software systems. Imputing admission data and demographics into the electronic medical record maintaining data integrity.
Clerical duties include creating literature/marketing packets as requested, managing the collateral, and keeping an active inventory list for McGregor PACE, scheduling appointments, copying, faxing, and emailing.
Proficient in navigating and updating the customer relationship management system (CRM) in a timely manner.
Serves as liaison to participants/families, facilitating tours as requested, providing McGregor PACE program education and relationship building.
Works collaboratively with the public, Marketing staff and interdisciplinary team in all aspects of communication to effectively facilitate McGregor PACE business.
Completes the withdrawal process, including the state system as well as the Medicaid system and puts a note in the EMR documenting the withdrawal process.
Does not participate in any marketing practices that are prohibited by PACE regulations (§460.82): a) discrimination of any kind, excepting age; b) activities that could mislead or confuse potential participants or misrepresent the PACE organization, the Centers for Medicare and Medicaid Services and/or the Ohio Department of Jobs and Family Services; c) provide gifts or payments of any form to induce enrollment; d) contracting outreach efforts to individuals or organizations solely for enrollment purposes; e) unsolicited door-to-door marketing.
Other duties as assigned.