Marketing Process & Operations Manager
About The Position
Our Marketing Operations team sits within the Corporate Marketing function and serves as a globally focused, enterprise team responsible for advancing marketing capabilities at Baxter and improving how marketing works across the organization. Reporting to the Director of Marketing Operations, you will improve marketing efficiency, effectiveness, and ROI through process optimization, change management, and adoption of marketing technology. You will partner cross-functionally with the Marketing Technology Manager and commercial teams to identify opportunities for improvement and to ensure tools and processes are embedded into daily work and sustained over time.
Requirements
- Bachelor’s degree in Marketing, Business, Operations, or a related field
- 6+ years of experience in marketing operations, MarTech, process improvement, or related roles
- Strong process mindset with hands-on experience improving how teams work and translating improvements into measurable business impact.
- Demonstrated experience supporting change and rollout of new tools, processes, or capabilities
- Clear, confident communicator comfortable training and aligning nontechnical stakeholders
- Experience partnering across marketing, sales, and enterprise teams in a matrixed organization
- Strong analytical skills with the ability to turn data into actionable insights
- Highly organized and adaptable, with the ability to operate effectively in a global, fast evolving environment
Nice To Haves
- Experience with Lean principles and Kaizen-driven continuous improvement is a plus.
Responsibilities
- Identify and work cross functionally to address adoption gaps, operational friction points, and measurement blind spots that limit marketing performance
- Improve and standardize core marketing processes to increase efficiency, reduce rework, and ensure investments translate into measurable outcomes
- Partner with the Marketing Technology Manager on rollout plans for new tools, enhancements, and evolving capabilities, including adoption targets and benefits realization measures
- Lead change management tied to process and technology evolution, ensuring changes are embedded into day-to-day workflows and supported by clear metrics, reporting, and feedback loops
- Partner closely with business unit marketing, sales, and commercial excellence teams to align on shared outcomes
- Act as a clear, consistent communicator for how marketing tools and processes work, who owns what, and where teams go for support
- Support training sessions, walkthroughs, and enablement activities to ensure global teams understand new tools and processes
- Maintain and evolve a centralized library of marketing tools and processes to mitigate knowledge loss from turnover and organizational change
Benefits
- Medical and dental coverage that start on day one
- Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
- 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
- Flexible Spending Accounts
- Educational assistance programs
- Time-off benefits such as paid holidays
- Paid time off ranging from 20 to 35 days based on length of service
- Family and medical leaves of absence
- Paid parental leave
- Commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- Childcare benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
