Marketing Operations Manager, Zappos

Amazon • Madison, WI

4d • Onsite

About The Position

This role is a critical marketing operations and coordination role responsible for keeping Zappos' full-funnel marketing engine running with precision and accountability. This person serves as the connective tissue across marketing teams, ensuring campaigns are planned on time, cross-functional dependencies are met, and creative work moves forward with clarity and confidence. At the heart of this role is a deep commitment to process integrity and cross-functional alignment. The Marketing Operations Manager doesn't just track timelines, they build the systems, habits, and accountability structures that allow marketing teams to do their best work. By owning the 12-week planning framework and enforcing milestone checkpoints, this person creates the conditions for campaigns to launch on time, on strategy, and with the right creative foundation in place. This role sits at the intersection of strategy and execution. On any given week, the Marketing Operations Manager might be facilitating a Tier 1 marketing strategy session, resolving a dependency blocker with the Buying team, or working with channel leads to improve how they use Workfront. The breadth of this work requires someone who can zoom out to see the big picture while staying close enough to the details to catch problems before they cascade.

Requirements

• 4+ years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience building and optimizing multiple, simultaneous marketing campaigns
• Experience managing or working within cross-functional marketing and creative teams
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Experience driving direction and alignment with cross-functional teams
• Knowledge of project management tools and software
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience working with customers with a passion for delivering exceptional service and experience in managing and troubleshooting network
• Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship

Nice To Haves

• Experience in multi-territory campaign management
• Experience in digital marketing and content production timelines and process
• Experience within e-commerce or Retail fields
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences

Responsibilities

• Keeping Zappos' full-funnel marketing engine running with precision and accountability.
• Serving as the connective tissue across marketing teams, ensuring campaigns are planned on time, cross-functional dependencies are met, and creative work moves forward with clarity and confidence.
• Building systems, habits, and accountability structures that allow marketing teams to do their best work.
• Owning the 12-week planning framework and enforcing milestone checkpoints.
• Facilitating Tier 1 marketing strategy sessions.
• Resolving dependency blockers with the Buying team.
• Working with channel leads to improve how they use Workfront.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed