Marketing Operations & Design Coordinator

Lukes Lobster • Portland, ME

3d • Hybrid

About The Position

Luke’s Lobster is looking for a highly organized, creative, and hands-on Marketing Operations & Design Coordinator to join their marketing team. This hybrid role will support the day-to-day execution of marketing initiatives across their shacks, website, digital channels, and broader brand. The ideal candidate is an excellent project coordinator and problem solver with a strong eye for design and 2–3 years of experience in marketing, creative production, graphic design, or a related field. This person will be responsible for executing design needs in-house—such as menu updates, signage updates, and other CPG and restaurant-level materials—while coordinating the production and distribution of larger creative projects that are designed by external partners. This role will also work in collaboration with these external partners to meet brand standards. You'll also serve as a key operational partner to the marketing team, helping keep projects moving from idea > design > production > delivery > execution.

Requirements

• 2–3 years of experience in marketing, creative production, graphic design, or a related field
• Strong foundational graphic design skills and an eye for typography, layout, composition, and brand consistency
• Dexterity in Adobe Creative Suite, particularly Illustrator and Photoshop; experience with InDesign is a plus
• Highly organized with strong attention to detail
• Comfortable managing multiple projects and deadlines simultaneously
• Strong project management and follow-through skills
• A proactive, "figure it out" mentality—you see something that needs to get done and take ownership of it
• Strong written and verbal communication skills
• Comfortable working with printers, vendors, designers, and cross-functional partners
• Willingness to jump between creative, operational, and administrative tasks as needed
• Genuine interest in food, hospitality, and consumer brands

Nice To Haves

• Experience working in a restaurant, hospitality, food, CPG, or retail environment
• Experience with Shopify, Olo, Klaviyo, or similar marketing platforms
• Experience managing website content
• Experience with email marketing platforms
• Photography and video experience (creation and editing)

Responsibilities

• Support day-to-day updates and maintenance of the Luke's Lobster website
• Assist with email marketing execution, including design, building, scheduling, QA, and reporting
• Support influencer and partnership coordination, product logistics, tracking, and follow-up
• Assist with marketing campaign execution across restaurants, e-commerce, CPG, and digital channels
• Maintain marketing calendars, project trackers, and campaign documentation
• Help coordinate cross-functional marketing projects and follow up on deadlines and deliverables
• Provide general operational support to the marketing team as priorities evolve
• Execute digital and print ad creation for shopper marketing activities within CPG
• Support design and execution of tradeshow materials for CPG
• Make updates to existing sales materials (sell sheets, brand books, etc.)
• Coordinate printing and production of sales materials
• Create any new sales or brand support assets needed
• Make adjustments to packaging mock ups as needed for sales presentations
• Create and update basic marketing materials using established Luke's Lobster brand guidelines and templates
• Handle routine design needs such as menu updates, promotional signage, table tents, POP materials, and other Shack-level assets
• Work closely with the marketing team to translate campaign needs into clear, on-brand creative
• Coordinate with external designers and creative partners on larger or more complex projects
• Prepare files for print and digital use and ensure assets meet production specifications
• Maintain organized libraries of current creative assets, templates, and brand files
• Help ensure brand consistency across physical and digital touchpoints
• Coordinate printing and production of marketing materials from start to finish
• Manage relationships and communication with printers, sign vendors, and other production partners
• Obtain quotes, coordinate proofs, track timelines, and troubleshoot production issues
• Coordinate shipping and distribution of materials to Luke's Lobster Shacks
• Maintain a calendar of upcoming creative and production needs to ensure materials arrive on time
• Help manage marketing inventory and physical collateral
• Serve as a resource to Shack teams for day-to-day marketing material needs
• Coordinate distribution of signage, menus, promotional materials, and other collateral to Shacks
• Help troubleshoot creative or marketing execution issues in the field
• Work with the marketing team to identify opportunities to improve marketing processes and execution at the Shack level

Benefits

• Hourly wage commensurate with experience: expected in the range of $24-$27/hour
• Paid vacation, sick days, and holidays
• Medical, dental, and vision insurance on a national PPO network with company premium contributions
• Access to an Health Savings Account (HSA) and supplemental insurance policies (Accident Insurance and Hospital Indemnity Insurance)
• Low-asset fee 401k retirement plan after one month
• Optional life insurance and pet insurance after one month
• Mobile phone stipend program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed