Marketing Operations Associate (R-19348)

Dun & Bradstreet•Jacksonville, FL

1d•Onsite

About The Position

The Marketing Operations Associate manages the operational delivery of marketing products and services for a portfolio of designated client accounts. This role builds and maintains client relationships to demonstrate program value, support product adoption, and drive renewal and growth across assigned lines of business. The position partners with internal stakeholders to ensure contracted services are delivered accurately and on time, while providing clients with the expertise needed to maximize product usage and outcomes.

Requirements

Bachelor's degree in Marketing, Business, Communications, or related field.
Minimum of two years of experience in marketing, sales support, customer success, account management, or a related field.
Proficiency in Microsoft Office Suite, including PowerPoint, Excel, Word, and Copilot, as well as SharePoint and Salesforce.
Strong written and verbal communication skills, with the ability to engage effectively with clients, colleagues, and leadership.
Ability to document operational processes and evaluate them for effectiveness and efficiency.
Highly organized with strong time management skills and a high attention to detail.
Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Where applicable, fluency in English and languages relevant to the working market.

Responsibilities

Coordinate campaign delivery for designated client accounts across marketing products and services, including integrated marketing programs, database services, and email deployment.
Partner with the Sales team to scope and size new client opportunities and renewals in alignment with business growth objectives.
Build and maintain productive client relationships that demonstrate program value and support renewal and continued engagement.
Lead client calls to communicate program performance, share insights, and recommend next steps.
Conduct regular client check-ins to ensure products and services are being utilized effectively and that clients are realizing measurable value from their investment.
Identify, coordinate, and support client training needs to drive product adoption and maximize usage.
Ensure on-time, within-contract delivery of all contracted products and services.
Track client usage and prepare monthly reports to support revenue recognition processes.
Set up, schedule, and ensure the completion of recurring client projects and deliverables.