Marketing Officer - Lending

Randolph Brooks Federal Credit Union•San Antonio, TX

About The Position

Randolph-Brooks Federal Credit Union is searching for a Marketing Officer to join our Marketing team. This role is for someone who thinks beyond creative and focuses on strategy, execution, and performance. As a Marketing Officer, you will report to the Marketing Director - Lending and be responsible for developing, executing, and optimizing integrated marketing campaigns across multiple channels (e.g., direct mail, digital, email, social media, paid media, print, etc.) to drive membership growth and increase product and service adoption.

Requirements

Bachelor’s degree in Marketing or a related field
A minimum of three (3) years of experience in marketing, with a strong focus on campaign development, execution, and performance analysis
Demonstrated experience managing multi-channel marketing campaigns, including audience segmentation, targeting, and messaging strategy
Proven ability to analyze campaign performance, interpret data, and make data-driven recommendations
Strong marketing content writing skills, with the ability to develop effective messaging across a variety of channels and audiences
Experience managing multiple projects simultaneously in a fast-paced, deadline-driven environment
Strong organizational and project management skills with attention to detail
Ability to collaborate cross-functionally and build effective working relationships with internal teams and external partners
Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
Valid Drivers License

Nice To Haves

Bilingual (English/Spanish)
Experience with marketing analytics, CRM, or campaign platforms (e.g., Google Analytics, Salesforce, marketing automation tools)

Responsibilities

Develop, execute, and optimize integrated marketing campaigns that support strategic goals for lending products and membership growth.
Partner with internal stakeholders (Consumer Lending, Payments, Mortgage, and Business Solutions) to align marketing strategies with organizational priorities.
Own end-to-end campaign strategy and execution, from audience segmentation and positioning to launch, measurement, and optimization.
Analyze campaign results, track key performance indicators (KPIs), and deliver actionable insights and reporting to improve future marketing efforts.
Own campaign performance metrics, including response rates, conversion rates, and ROI, and continuously optimize based on results.
Conduct market research and collaborate with the Marketing Analysis team to evaluate trends, competitive positioning, and campaign effectiveness.
Develop and optimize marketing messaging and content designed to drive engagement, conversions, and measurable campaign performance.
Manage multiple marketing projects simultaneously, ensuring deliverables are completed on time, within budget, and aligned with strategic objectives.
Collaborate with internal and external partners to execute campaigns efficiently, including vendors and channel partners.
Maintain clear and consistent communication with internal stakeholders throughout campaign development and execution.
Ensure the accuracy, quality, and compliance of all marketing materials through thorough review processes.
All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).

Benefits

401(k) with matching incentives — up to 10 percent
Competitive pay
Medical, vision and dental benefits available to employees and their families from the first day of employment
Tuition reimbursement plans
Life insurance
Pharmacy discount programs
Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
Paid time off
Parental leave
Long-term disability
Basic life insurance
Wellness program
Credit-monitoring service
Employee assistance program
Training and volunteer opportunities