Marketing Intern - PT

Hollywood Casino at Columbus•Columbus, OH

4d•Onsite

About The Position

This is a 6-month program at the Hollywood Casino Columbus property. The intern will be responsible for educating patrons on the value and benefits of the loyalty program, driving new enrollments, and assisting patrons with questions related to the property and loyalty program. The role also involves assisting guests with downloading, navigating, and troubleshooting the PENN Play app. The intern will identify opportunities to engage non-members and convert them into new members through proactive interaction. Additionally, the intern will support the Marketing Department with casino promotions and events by engaging directly with guests to enhance their visits and overall experience. The position requires proactively assisting customers with questions, concerns, and issues in a friendly and professional manner, directing guests to appropriate areas, and maintaining up-to-date information on casino events, promotions, and digital tools. The role demands enthusiastic support and promotion of superior customer service, adherence to all company, state, and regulatory policies, and ensuring compliance with regulatory requirements. Maintaining strict confidentiality in all departmental and company matters is essential. Other related and compatible duties may be assigned.

Requirements

Must be at least 21 years of age.
Actively attending a four-year college or university with a study in a related field or be a recent college graduate.
Must be able to obtain and hold a gaming license within the State of Ohio.
Must be proficient in Microsoft Office Applications.
High school diploma or GED required.
Must be comfortable using mobile apps and assisting guests with basic technology, including downloading and troubleshooting the PENN Play app.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Must have an outgoing, energetic, and enthusiastic attitude with a passion for engaging guests.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be comfortable initiating conversations and creating a fun environment with our guests.

Nice To Haves

Customer service, hospitality, or promotional experience preferred.
Equivalent combination of education and experience.

Responsibilities

Complete the entire 6-month program at the Hollywood Casino Columbus property.
Educate patrons on the value and benefits of the loyalty program, actively drive new enrollments, and assist patrons with questions related to the property and loyalty program.
Assist guests with downloading, navigating, and troubleshooting the PENN Play app.
Identify opportunities to engage guests who are not yet enrolled in the loyalty program and convert them into new members through proactive interaction.
Assist and support the Marketing Department with casino promotions and events on select shifts by engaging directly with guests to support their visits and overall experience.
Proactively assist customers (internal and external) with questions, concerns, and issues in a friendly and professional manner.
Assist guests by directing them to appropriate areas and contact departments for guest needs.
Maintain up-to-date information of casino events, promotions, and digital tools to ensure guests receive accurate and prompt information when requested.
Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.
Adhere to all company, state, and regulatory policies and procedures.
Ensure compliance with all regulatory requirements within area of responsibility and report potential issues to management.
Maintain strict confidentiality in all departmental and company matters.
Perform all other related and compatible duties as assigned.