Marketing Guest Experience Representative

Hilton Grand Vacations • Orlando, FL

6d

About The Position

Hilton Grand Vacations is seeking a Marketing Guest Experience Representative to support its vacation ownership operation and help guests create memorable vacation experiences. The role provides marketing and administrative support, assists with programs and event coordination, and prepares departmental reports. It includes guest check-in and service, coordination with resort departments, maintaining tour and room information, and supporting guest recovery. The position requires a high school diploma or GED, flexibility to work mornings, evenings, weekends, and holidays, proficiency with Microsoft Word, Excel, and Outlook, strong communication and customer-service skills, and good organizational skills with attention to detail. Previous vacation ownership and guest relations experience is advantageous.

Requirements

• High school diploma or GED.
• Able to work flexible schedules, including mornings, evenings, weekends, and holidays.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Excellent written and verbal communication skills and a strong sense of customer service.
• Good organizational skills and attention to detail.

Nice To Haves

• Previous vacation ownership experience.
• Previous guest relations experience.

Responsibilities

• Prepare and submit all room block assignments.
• Communicate with the front desk, housekeeping, and maintenance about room status and assignment changes.
• Order and track marketing collateral for the site's operation.
• Check in guests according to front desk standards and procedures, including obtaining credit card information, assigning keys and parking passes, collecting additional guest information, and obtaining required signatures.
• Provide resort or area information to guests when the agent is occupied with room checks or another client.
• Assist with event information and forms that need to be signed.
• Provide and update the master list with tour status and room information.
• Prepare the arrivals report for In-House Marketing.
• Attend meetings regarding the program.
• Perform marketing guest recovery, including preparing and delivering guest appeasements and making guest calls.
• Provide outstanding customer service.
• Maintain high standards of integrity when interacting with team members, management, owners, members, and prospects.

Benefits

• Medical insurance for full-time Team Members.
• Dental insurance for full-time Team Members.
• Vision insurance for full-time Team Members.
• 401(k) plan for full-time Team Members.
• Paid Time Off (PTO) program for full-time Team Members.
• Travel benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED