Guest Experience - Guest Experience Agent

Hornblower • San Juan, PR

1d

About The Position

The Guest Experience Agent provides customer support at ticket booths and boarding locations along the waterfront, supporting various City Experiences offerings. This position may be performed indoors in ticket booths or outdoors greeting guests at boarding locations. Agents provide information about cruises and local points of interest, assist with ticketing and boarding, and help guests understand applicable safety protocols.

Requirements

• A sincere interest in learning customer service and sales.
• Knowledge of the Waterfront area, including local restaurants and attractions, to provide directions.
• Strong customer service, organizational, and interpersonal skills.
• Ability to stay organized, pay attention to detail, and meet deadlines.
• Ability to handle multiple tasks or projects at one time.
• Ability to establish and maintain effective working relationships.
• Ability to listen effectively, assess situations, identify relevant issues, and suggest solutions.
• Working computer skills, including proficiency with Microsoft Office Suites.
• Ability to understand and convey written and verbal information effectively to coworkers and guests.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Availability to work nights, weekends, and all major holidays.

Responsibilities

• Provide excellent customer service to guests at ticket booths and boarding locations.
• Learn City Experiences products and up-sell and cross-promote available experiences.
• Inform guests about cruise offerings, schedules, availability, and directions to boarding locations.
• Provide directions to nearby points of interest, including historical sites, restaurants, and attractions.
• Learn third-party partner tickets and their redemption processes at the Box Office and boarding locations.
• Keep guests informed about safety protocols during ticket purchase and boarding.
• Follow procedures for equipment checkout, card and cash transactions, and opening and closing shifts.
• Work in ticket booths and outdoors greeting guests at boarding locations as scheduled.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed