Guest Experience

Schulte Hospitality Group • Saugerties, NY

8d

About The Position

AutoCamp is hiring a dynamic, service-oriented Guest Experience Team Member for its outdoor hospitality brand. The role combines guest reception and lodging support with food and beverage assistance and general site operations. Team members welcome guests, assist with registration and accommodation assignments, manage check-ins and check-outs, handle reservations and guest communications, respond to questions and complaints, and help address billing issues. They also support kitchen cleanliness and food safety, help prepare and serve meals and beverages as needed, and restock the store and back-of-house areas. The position may include other duties assigned by a supervisor.

AutoCamp describes its workplace as inclusive, employee-focused, flexible, and supportive of employee development and career growth. AutoCamp is a division of Schulte Hospitality Group, which operates more than 200 locations across 38 states and 3 countries.

Requirements

• Must be over 21 to pour alcohol.
• Strong relational skills.
• Thoroughness and attention to detail.
• Excellent and attentive customer service.
• Ability and comfort working with cloud-based applications.

Nice To Haves

• Passion for the great outdoors and creating delight for guests.
• Previous food and beverage experience.
• Knowledge of Google Suite products.
• Hospitality experience, preferably in hotels or resorts.
• Food and beverage background.
• Customer service background.
• Well-groomed appearance, a keen sense of style, and appreciation for good design.
• Creative problem-solving ability.

Responsibilities

• Greet and welcome guests in a warm, friendly, and courteous manner.
• Monitor kitchen cleanliness and compliance with food and drink safety laws.
• Help cook and serve meals and beverages when necessary.
• Regularly restock the store and back-of-house areas.
• Support guests with registration and accommodation assignments and assist with special requests when possible.
• Guide guests through efficient, friendly check-ins and check-outs in accordance with AutoCamp policies.
• Collect and distribute messages for guests.
• Pre-register guests, block rooms, and take same-day reservations; take future reservations when necessary using hotel rate structures, discounts, and sales strategies.
• Resolve guest complaints and answer inquiries about AutoCamp services, events, directions, and local attractions.
• Assist with resolving billing discrepancies.
• Process cancellations according to procedures.
• Perform other duties as requested by the supervisor.

Benefits

• Daily Pay, allowing associates to get paid daily.
• Free telemedicine and virtual mental health care access for all associates starting on day one.
• Multiple health insurance and life insurance options.
• 401(k) plan with company match.
• Paid parental leave.
• Paid time off for eligible associates in accordance with company policy.
• Holiday pay.
• Pet insurance.
• Employee Assistance Program.
• Marketplace discounts on event tickets, electronics, gym memberships, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed