Marketing Coordinator

Full House Resorts, Inc

1d•Onsite

About The Position

This position is responsible for ensuring all marketing signage is updated, including TVs and posters, and proofreading all marketing materials. The Marketing Coordinator will use the Synkros Gaming Management System to update customer information and communicate accurate information about the casino. This role also performs related administrative support duties effectively and promptly, promoting a positive image and goodwill of the company in all marketing activities. The position involves providing guests, vendors, and employees with assistance, troubleshooting, and problem resolution as efficiently and promptly as possible. Additionally, the role performs a variety of administrative support duties, including customer service, secretarial tasks, scheduling, word processing, data entry, statistical and financial analysis, creating spreadsheets, report writing, recordkeeping, copying, faxing, mail distribution, and other general office support activities. The Marketing Coordinator will interact with numerous customers, aiming to build positive relationships, and promote all gaming activities, including slot machine payouts, operations, and club membership. They will also promote and sign customers up for Players Club cards, develop and maintain effective working relationships, and provide excellent customer service. The role requires responding to guest questions promptly and accurately, and assisting guests with information on obtaining change, gaming rules, verification of winnings, and other needs. The Marketing Coordinator must perform duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations. They must maintain alertness and a general awareness of marketing operations at all times, taking appropriate action and informing the Marketing Director of any concerns. Other duties, including special projects, may be assigned as needed and directed.

Requirements

Demonstrated experience within a marketing environment is preferred.
Demonstrated experience responding to a high volume of telephone calls.
Demonstrated experience developing and maintaining positive relations with applicants, guests, vendors, and employees.
Demonstrated experience performing within specific deadlines or under pressure.
Demonstrated experience problem solving, organizing, and prioritizing work.
Demonstrated experience with graphics, spreadsheets and analysis programs.
Bachelor’s Degree, or equivalent in education and experience.
One (1) or more years of customer service or hospitality experience.
Demonstrated effective and diplomatic oral and written communication skills using English.
Must have a valid and current State of Colorado Gaming License.
Strong verbal communication skills, including experience handling difficult customer relations.
Demonstrated experience and proficiency on a variety of computer programs.
Demonstrated experience using a multi-line telephone system is desired.

Nice To Haves

One (1) or more years of recent and related successful experience marketing casino games is preferred.

Responsibilities

Maintains a clean and safe work environment and performs duties in compliance with safety procedures.
Resolves problems or emergency situations according to established policies and procedures, or refers to the supervisor when necessary.
Maintains a general awareness of company-wide marketing needs and keeps the Marketing Director informed of any concerns.
Acts to handle difficult guests, vendors, and employees in a diplomatic, courteous, and positive manner.
Makes announcements to guests through PA and conducts promotional drawings.
Ensures all marketing signage is updated, including TVs and posters.
Proofs all marketing materials.
Uses Synkros Gaming Management System to update customer information.
Communicates accurate information about the casino and performs related administrative support duties effectively and promptly.
Promotes a positive image and the goodwill of the company in all marketing activities.
Provides guests, vendors, and employees with assistance, troubleshooting, and problem resolution as efficiently and promptly as possible.
Performs a variety of administrative support duties, including customer service, secretarial, scheduling, word processing, data entry, statistical, financial analysis, creating spreadsheets, report writing, recordkeeping, copying, faxing, delivery and distribution of mail, and other general office support activities.
Interacts with numerous customers during work shifts, making an effort to become familiar with customers and develop positive relationships.
Promotes all gaming activities and is knowledgeable about slot machine payouts, operations, and club membership.
Promotes and signs customers up for Players Club cards.
Develops and maintains effective working relationships and good customer service skills with all guests and employees.
Responds to questions from guests promptly and accurately.
Provides personal attention to guests and assists with information on obtaining change, gaming rules, verification of winnings, and other assistance, as necessary.
Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
Maintains alertness for performance of all responsibilities and a general awareness of marketing operations at all times.
Takes appropriate action based on observations, as directed or as established.
Informs Marketing Director of any concerns.
Performs other duties, including special projects, as needed and directed.

Benefits

medical
dental
vision
life
disability
FSA
401k retirement plan which includes a matching contribution after one (1) year of service
generous paid time off program
paid transportation from Colorado Springs, Woodland Park and Pueblo
free local gym membership
tuition reimbursement
fabulous resort perks