Marketing Coordinator at Kelly Strayhorn Theater

Arts Finance Cohort•Pittsburgh, PA

3d•Onsite

About The Position

The Marketing Coordinator plays a key role in maintaining and advancing the voice and visual identity of KST’s mission and programs. Working closely with KST’s Marketing Specialist and Programming team, this role supports email marketing, website updates, social media content, and ticketing operations for KST and partner events. This includes building and managing event listings, responding to patron inquiries, and supporting audience outreach. The Marketing Coordinator helps drive event attendance and ticket revenue, while contributing to the growth of KST’s diverse audience and donor base and strengthening the organization’s visibility in the community.

Requirements

Commitment to diversity, equity, inclusion, accessibility, and belonging and the willingness to prioritize and foster a commitment to valuing differences of race, ethnicity, age, sex, gender identity, sexual orientation, religion, ability, and socio-economic circumstances.
Strong writing and editing skills with great attention to detail and consistency in brand voice and visual identity
Experience with digital marketing tools, including email marketing platforms, social media scheduling platforms, and design tools
Ability to manage multiple priorities, meet deadlines and follow through on tasks.
Strong communication and customer service skills for working with colleagues, artists and patrons
Comfort learning and working with ticketing and audience database systems

Nice To Haves

Minimum one year of experience in performing arts marketing, communications or a related field
Interest in and general understanding of performing and/or visual arts, including how various aspects of live performance are developed and presented.
Familiarity with WordPress or similar website platforms
Experience with tools like Mailchimp, Canva, and social media scheduling platforms
Knowledge of HTML and photo/video/audio editing experience
Someone that is able to learn quickly and implement new techniques to improve their workflow.

Responsibilities

Maintain and update KST’s website with current program and event information, ensuring event information across platforms is accurate and up to date
Draft and schedule KST’s email newsletters and promotional campaigns
Assist with the creation of digital marketing materials including copy, graphics, videos, digital programs, event signage, etc.
Ensure marketing materials align with KST’s voice, brand identity, and accessibility standards
Coordinate marketing communication with artists, partners, and patrons, including collecting assets, confirming details and sharing timelines
Provide event marketing support as needed
Draft and schedule content across KST platforms (Instagram, Facebook, etc.)
Collaborate with the Marketing Specialist to maintain a content calendar and support promotional campaigns
Monitor engagement and amplify artist, partner, and community content
Engage with and respond to social media comments and direct messages in the KST voice
Respond to patron and group sales inquiries via phone and email, providing clear and helpful information about events, programs, and classes
Build and maintain event listings and ticketing in KST’s ticketing and audience database (Patron Manager / Salesforce CRM) and on the website
Monitor ticket sales, seating allocations and discount codes across KST and rental events
Generate ticket sales and attendance reports as needed.
Ensure ticketing information is accurate across all marketing materials
Maintain and update KST’s phone system messaging including the main greeting, staff directory, visitor information and current programming as needed.