Marketing & Community Relations Coordinator

Torrington Savings Bank•Torrington, CT

1d•Hybrid

About The Position

The Marketing & Community Relations Coordinator provides operational, administrative, and project support to the Vice President, Director of Marketing & Community Relations. This hybrid role helps execute the Bank’s integrated marketing, communications, digital, and community relations activities in alignment with its strategic plan. The Coordinator supports marketing campaigns, reporting, digital activity tracking, vendor coordination, and budget management. The role also supports corporate giving, scholarships, community activities, and volunteer management through contribution workflows, documentation, communications, and event logistics. It helps ensure these programs run efficiently, remain well documented, and reinforce the Bank’s brand, visibility, and community impact. Marketing responsibilities include coordinating project plans and cross-functional communications; preparing meetings and campaign materials; tracking marketing, digital, and creative performance metrics; sourcing branded merchandise; maintaining content archives; supporting social media and website updates; coordinating reports and handbooks; reconciling budgets and invoices; coordinating vendors; and maintaining review documentation and procedures. Community relations responsibilities include coordinating contribution requests and related communications, supporting CRA-aligned documentation and reporting, coordinating sponsorships and charitable events, maintaining engagement records, supporting the scholarship program, and preparing materials for the Scholarship and Charitable Contributions Committees. General duties include stakeholder communications, maintaining shared documentation and trackers, and completing additional tasks assigned by Marketing leadership. The position is based in a busy office environment with moderate noise. It requires extended sitting, focus, and the ability to read documents and view a computer screen. General office equipment used includes a computer, telephone, mobile devices, and scanner. The employee must complete required compliance training and help protect confidential customer information and computer systems.

Requirements

2–3 years of experience within a marketing team or similar environment.
Strong organizational skills and ability to manage multiple concurrent projects.
Ability to be resourceful, work independently with direction, and follow through.
Creative problem-solving ability and sound judgment when responding to time-sensitive issues.
Excellent written and verbal communication skills, with proactive follow-up.
Proficiency in Microsoft Office and adaptability to new technology platforms.
Detail-oriented with strong tracking, reporting, and documentation capabilities.
Ability to focus and avoid distractions in a busy, moderately noisy office environment.
Ability to sit for at least 70% of the workday; some movement is required to retrieve files.
Ability to see a computer screen and read documents.
Ability to maintain confidentiality and actively protect customer information and computer systems.

Responsibilities

Traffic and track marketing requests to help prioritize projects and ensure timely completion.
Coordinate communications between Marketing and Retail, Digital Banking, Operations, Facilities, Risk & Compliance, and the C Suite.
Coordinate and prepare marketing meetings with internal partners and external vendors.
Prepare campaign briefs and support research, follow-ups, scheduling, and coordination of deliverables.
Support daily, weekly, and monthly reporting of marketing, digital, and creative performance metrics.
Source and coordinate branded merchandise and promotional items.
Maintain organized archives of marketing materials, press releases, and digital content.
Assist with digital content development and coordinate the social media calendar, including ideation and publishing on LinkedIn, Facebook, and YouTube.
Coordinate website content, social media post, and digital asset updates with agency partners.
Assist with the Annual Report, Corporator, and Employee Handbook through coordination, documentation, and reporting.
Prepare monthly and quarterly budget reconciliations, monitor the general ledger, and track invoices.
Coordinate with vendors to obtain quotes, timelines, deliverables, and invoices.
Send materials for approval and maintain documentation to support compliance with review workflows.
Help maintain current marketing, website, and social media procedures.
Coordinate intake, tracking, and communications for contribution awards or declinations.
Assist with documentation and reporting for CRA-aligned activities in partnership with the CRA Officer.
Support sponsorships, charitable events, and community partnerships.
Maintain records of community engagement activities, partner communications, and event outcomes.
Provide administrative support for the Bank’s scholarship program, including communications, tracking, and committee preparation.
Prepare materials for the Scholarship and Charitable Contributions Committees.
Support communications between Marketing, Community Relations, and internal and external stakeholders.
Maintain organized documentation, trackers, and shared files for marketing and community relations.
Complete additional tasks assigned by Marketing leadership.
Complete required compliance training and comply with applicable regulations.
Help protect customer information and bank computer systems by reporting suspicious emails, participating in security training, providing feedback to improve security culture, and maintaining confidentiality.