Marketing Communication Operations Manager

Easterseals Southern California • Gardena, CA

10d • Onsite

About The Position

Easterseals Southern California is seeking a Marketing Communication Operations Manager to play a key role in strengthening how their Marketing Communications team works, collaborates, and delivers impact. This role is ideal for a highly organized, process-minded marketing communications professional who enjoys building systems, improving workflows, and creating visibility across projects and priorities. The position will support a high-performing Marketing Communications team by enhancing workflow management, resource planning, performance tracking, and operational efficiency within a mission-driven organization. The Marketing Communication Operations Manager is responsible for building and managing the systems, processes, and tools that enable efficient and effective marketing communications execution across Easterseals Southern California, ensuring work is prioritized, visible, and aligned with strategic goals. The role will drive improvements in workflow management, resource allocation, and performance tracking to support a high-functioning Marcom department, demonstrating a strong commitment to ESSC’s mission and values.

Requirements

• Minimum six (6) years of experience in Marcom Operations or Project Management is required.
• Strong experience with process design and workflow management.
• Experience with marketing tools and project management platforms, specifically Smartsheet.
• Operational excellence and high attention to detail and accuracy.
• Process design and optimization.
• Problem-solving and continuous improvement.
• Must be willing to say “no” and enforce process.
• Analytical thinking and reporting.
• Stakeholder management.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to handle confidential information with discretion and maintain compliance with privacy requirements.
• Ability to multitask, prioritize, and meet recurring deadlines.
• Ability to obtain and maintain a criminal record/fingerprint clearance from the Department of Justice and Federal Bureau of Investigation, per ESSC and/or program requirements.
• Must pass all required drug testing by ESSC.

Nice To Haves

• Bachelor’s degree or equivalent training or relevant experience is preferred.
• Experience in nonprofit or mission-driven organizations preferred.
• Experience with creative production workflows (design, video, content) preferred.

Responsibilities

• Establish and manage governance processes that ensure Marcom work is aligned to organizational priorities.
• Define and operationalize clear prioritization frameworks to guide decision-making across competing requests.
• Partner with Marcom and organizational leadership to evaluate tradeoffs, capacity constraints, and strategic alignment.
• Facilitate regular prioritization reviews to ensure resources are focused on the highest-impact initiatives.
• Ensure transparency in how work is approved, sequenced, and resourced across the marketing function.
• Develop and maintain standardized workflows for marketing projects.
• Monitor team capacity and workload across Marcom functions.
• Align demand with available resources, particularly for creative services.
• Develop Smartsheet dashboards and reporting for leadership visibility.
• Manage marketing technology platforms and tools.
• Ensure tools are effectively utilized and integrated into workflows.
• Recommend and implement system improvements as needed.
• Facilitate coordination across Marcom teams, services, and support functions.
• Ensure alignment between brand, campaigns, and internal communications efforts.
• Provide operational leadership across the Marcom function by establishing clear processes, standards, and expectations.
• Influence stakeholders and team members to adopt and adhere to governance and prioritization practices.
• Facilitate alignment across teams by driving transparency in priorities, capacity, and decision-making.
• Support a culture of accountability by ensuring commitments, timelines, and processes are consistently upheld.
• Act as a key partner to Marcom leadership in driving operational discipline and continuous improvement.
• Performs other duties as assigned.

Benefits

• Easterseals Southern California transforms lives every day.
• Championed inclusion and independence.
• Delivering essential services like early childhood programs, autism services, employment and independent living support to more than 29,000 people each year.
• Advocacy and education.
• Break barriers and create opportunities for the one-in-four Americans with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree