Marketing Assistant
Scorpion Enterprises•Shreveport, LA
•Hybrid
About The Position
The Marketing Assistant supports Account Managers and Directors in delivering a high-quality client experience by upholding service standards and completing reactive and proactive client tasks promptly and professionally. The main objective as a Marketing Assistant is to meet client and team needs with exceptional turnaround time to ensure we’re always providing the best experience possible.
Requirements
- Experience in customer service, marketing, or account coordination
- Strong written communication and organization skills
- Ability to professionally correspond with both internal teams and clients
- Flexibility to support basic client needs when AMs are unavailable
- Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
- 0-1 year of experience, including internships.
- Effective organizational and multitasking skills with the ability to manage multiple client and/or AM requests simultaneously.
- Proficient critical thinking and problem-solving skills.
- Strong written and verbal communication skills, with a client-first mindset.
- Ability to effectively communicate with sophisticated clientele.
- Knowledge in Scorpion’s technology suite, which includes Platform, CSX and CMS.
- Attention to detail and a problem-solving approach to task management.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Demonstrated ability to correctly delegate tasks to the correct Support team.
- Confidently utilize Scorpion technology to answer basic client campaign and account questions
Responsibilities
- Communicate with clients in professional manner via email/phone
- Support the AM in the coordination and execution of requests in a timely manner
- Resolve issues and problems, or complete tasks related to the client’s website, campaign or account
- Address basic client campaign and account questions
- Track all reactive client emails to ensure every client email is acknowledged before leaving for the day
Benefits
- 100% employer-paid medical, dental, and vision insurance
- Flexible paid time off
- Paid parental leave
- Paid cell phone and service
- Remote office allowance
- Professional development and development courses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
