Marketing Assistant
J.C. Hart•Fishers, IN
•Onsite
About The Position
J.C. Hart Company is seeking a Marketing Assistant to join its team in Fishers. The company is a family-owned multifamily real estate development, construction, and property management organization. The role supports resident experience, leasing, community operations, and marketing. It includes engaging with residents and prospective residents, helping maintain community standards and move-in experiences, supporting leasing and occupancy efforts, maintaining records in management software, and managing community social media accounts and content.
Responsibilities
- Open the office each morning in accordance with Standard Operating Procedure and ensure common areas, amenities, and model apartments are ready for guests.
- Build rapport with residents and prospective residents while providing personalized service consistent with Fair Housing standards.
- Monitor community curb appeal through daily clubhouse and amenity walks.
- Assist with move-in and move-out experiences alongside the Resident Experience Team and Maintenance.
- Ensure apartments for new move-ins meet quality and cleanliness expectations and help provide an exceptional move-in experience.
- Assist with planning, attending, and completing resident social functions and organized activities.
- Assist with resident questions and concerns, including service requests, feedback, complaints, lease renewals, and event-related matters.
- Assist the District or Community Manager with resident feedback and conflict resolution.
- Support resident satisfaction goals and seek positive feedback through company surveys and online reviews.
- Support occupancy, renewal, retention, and referral efforts, and ensure unit availability is accurate in management software.
- Support leasing activities, including telephone technique, appointment setting, prospect qualification, apartment tours, closings, and follow-up.
- Tour prospective residents when the Leasing Agent is unavailable.
- Log and input records and activities in management software, including lease signings, rent payments, fees, invoice processing, maintenance requests, resident communications, files, and documents.
- Inform the District or Community Manager and Maintenance Supervisor about problems or situations at the community.
- Assist with community outreach, preparation, and execution.
- Manage community social media accounts, including content creation, comments, responses, and connections.
- Assist the Manager with other marketing responsibilities, including resident events, mass messaging, and signage.
Benefits
- Paid weekly, every Friday
- Health, dental, vision, life, and disability insurance
- Generous paid time off plan with opportunities to earn additional PTO
- 401(k) plan with company match
- 40% apartment rent discount
- Bonuses, including renewal, move-in, impact, holiday, anniversary, and wellness bonuses
- Paid volunteer time
- Paid parental leave
- Employee Assistance Program
- Associate referral bonuses
- Paid training and certifications
- $3,000 annual tuition reimbursement
- Career development opportunities and support
- Wellness program with free biometric screenings, quarterly challenges, and a health insurance premium reduction program
- Five company-sponsored social events per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
