Marketing Assistant (Full-time Seasonal)

Alvin Ailey Dance Foundation Inc. • New York, NY

12d • Onsite

About The Position

Alvin Ailey Dance Foundation seeks a personable and experienced On-Site Seasonal Ticketing Associate to join its Marketing team for the New York City Center season, running from December 2 through January 3. This critical, high-visibility position supports Group Sales and daily on-site ticketing operations during Ailey’s busiest season. The successful candidate will thrive in a fast-paced environment, provide excellent customer service, and remain calm and professional under pressure.

The position is based on-site in New York City and is not eligible for remote work. The season assignment is approximately November 10, 2026, through January 3, 2027. The associate must be available and willing to work six days per week, including nights, weekends, and all holidays during the season. Hours are to be mutually agreed upon.

Requirements

• 1–3 years of experience working in a box office or another professional ticketing-related position.
• Experience with ticketing databases.
• Strong interpersonal skills and the ability to interact professionally with donors, VIPs, and high-value patrons and fulfill their service requests.
• Strong organizational skills, meticulousness, attention to detail, and accuracy.
• Excellent written and verbal communication skills and demonstrated excellence in customer service.
• Excellent judgment and the ability to work independently, resolve issues on the spot, and manage multiple projects in a fast-paced, high-pressure environment.
• High comfort level with Microsoft Office, particularly advanced Excel skills.
• Availability and willingness to work six days per week, including nights, weekends, and all holidays during the season.

Nice To Haves

• Tessitura proficiency is strongly preferred.
• Salesforce experience is preferred and may receive preferential consideration.
• Familiarity with the performing arts; a love of dance is a plus.

Responsibilities

• Serve as an on-site ticketing liaison at New York City Center throughout the season.
• Issue invoices and coordinate reminders for Group Sales.
• Coordinate and manage ticketing inventory and needs with the On-Site Ticketing Manager and internal departments.
• Execute ticket holds and releases directly with the Box Office, accurately managing seat locations and inventory.
• Provide on-site support in the Box Office lobby at most performances, proactively resolving ticketing issues and inquiries from patrons, donors, and VIPs.
• Process and track special requests from internal staff and external high-value contacts.
• Perform other related duties as assigned to help ensure a smooth and successful season.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed