Marketing Assistant

J.C. Hart Company, Inc. • Fishers, IN

2d

About The Position

J.C. Hart Company is seeking a Marketing Assistant to join its team in Fishers. The company is a family-owned multifamily real estate development, construction, and property management organization. The role supports resident experience, leasing, community operations, administrative work, outreach, and marketing. It includes managing community social media accounts and assisting with marketing activities such as resident events, mass messaging, and signage.

Responsibilities

• Open the office each morning according to Standard Operating Procedure and ensure common areas, amenities, and model apartments are ready for guests.
• Build rapport with residents and prospects and provide personalized service consistent with Fair Housing standards.
• Monitor community curb appeal through daily walks of the clubhouse and amenities.
• Assist with move-in and move-out activities alongside the Resident Experience Team and Maintenance.
• Ensure apartments for new move-ins meet quality and cleanliness expectations and help provide an exceptional move-in experience.
• Assist with planning, attending, and completing resident social functions, including appreciation events, parties, and other organized activities.
• Assist with resident questions and concerns, including service requests, feedback, complaints, functions, and lease renewals; support the District/Community Manager with resident feedback and conflict resolution.
• Work toward resident satisfaction goals and strong feedback through company surveys and online reviews.
• Support occupancy through renewal, retention, and referral efforts with current residents, and keep unit availability accurate in management software.
• Support leasing activities, including telephone technique, appointment setting, prospect qualification, apartment showings, closing, and follow-up.
• Tour prospective residents when the Leasing Agent is unavailable.
• Enter records and activities in management software, including lease signings, rent payments, fees, invoice processing, maintenance requests, resident communications, resident files, and document management.
• Inform the District/Community Manager and Maintenance Supervisor of problems or situations at the community.
• Assist with community outreach, preparation, and execution.
• Manage community social media accounts, including content creation, comments, responses, and connections.
• Assist the Manager with additional marketing responsibilities, including resident events, mass messaging, and signage.

Benefits

• Paid weekly, every Friday
• Health, dental, vision, life, and disability insurance
• Generous paid time off plan with opportunities to earn additional PTO
• 401(k) plan with company match
• 40% apartment rent discount
• Bonuses, including renewal, move-in, impact, holiday, anniversary, and wellness bonuses
• Paid volunteer time
• Paid parental leave
• Employee Assistance Program (EAP)
• Associate referral bonuses
• Paid training and certifications
• $3,000 annual tuition reimbursement
• Career development opportunities and support
• Wellness program with free biometric screenings, quarterly challenges, and a health insurance premium reduction program
• Five company-sponsored social events per year

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed