Marketing & Advancement Assistant

Lakeside•Marblehead, OH

8d•$0 - $20•Onsite

About The Position

The Advancement & Marketing Assistant supports the daily operations of Lakeside Chautauqua’s fundraising and marketing efforts. The role works independently and collaboratively with supervisors, coworkers, interns, and external departments. It regularly interacts with donors, guests, and community members, handling donations, records, and communications with accuracy, care, confidentiality, and professionalism. The position serves as a front-facing office presence and provides primary support for gift processing and data management. The role processes donations and pledges, maintains donor records in Raiser’s Edge, prepares receipts and acknowledgment letters, supports deposits and reconciliation, runs reports, and assists with audit preparation. It also provides reception and customer service, administrative and office support, and assistance with donor and community events, reservations, communications, office supplies, and donor recognition. This is an in-person, year-round position in Lakeside, Ohio. The schedule is described as 25–30 hours per week, typically Monday through Friday, 9 a.m.–4 p.m. with a one-hour lunch; the schedule expectations section specifies 30 hours per week. Flexibility is required, including some evenings, weekends, and summer holidays. Salary is $20 per hour.

Requirements

Proficiency in Microsoft Office, including Excel, Word, and Outlook, with an emphasis on Excel data management.
Comfort learning and navigating database systems and internal software.
Ability to work in person in Lakeside, Ohio.
Ability to work a year-round schedule of 30 hours per week, with flexibility for some evenings, weekends, and summer holidays.

Nice To Haves

Associate degree in business, accounting, or a related field.
Experience in data entry, bookkeeping, or administrative support.
Experience using Raiser’s Edge or similar database software.

Responsibilities

Process and record donations and pledges accurately.
Maintain and update donor records in Raiser’s Edge.
Generate tax receipts and acknowledgment letters and check them for accuracy.
Prepare deposits and reconcile them with Finance in coordination with the Advancement Stewardship Manager.
Maintain the confidentiality and integrity of donor data.
Run reports and support audit preparation.
Maintain quality control and accountability for gift processing, data entry, and reporting in Raiser’s Edge.
Serve as the first point of contact for visitors and callers and provide welcoming, professional customer service.
Manage front desk inquiries, take accurate messages, answer questions, and route inquiries promptly and appropriately.
Act as a liaison to donors with questions related to giving.
Assist with calendars, scheduling, and internal coordination.
Process invoices and monthly credit card statements.
Support direct mail and communications projects.
Maintain an organized office, including inventory management and ordering supplies.
Maintain working knowledge of Lakeside programs and initiatives to support guests and donors.
Complete occasional departmental errands and supply runs.
Support the planning and execution of donor and community events.
Manage reservations and guest communications.
Assist with event setup, logistics, and follow-up.
Coordinate donor recognition elements, including plaques and memorials.
Edit and update the policy and procedures manual related to the role.
Manage personal schedules and assigned tasks using Excel, Outlook, or similar tools.