Marketing Administration Specialist - Primm Valley Casino Resorts
About The Position
The Marketing Administrative Specialist provides administrative and operational support to the Marketing Department at the casino property. The role coordinates marketing projects, maintains departmental records, assists with promotions and special events, prepares reports, and helps ensure marketing initiatives are executed on time. It acts as a liaison between the Marketing team, internal departments, vendors, and external partners so marketing activities are organized, compliant, and efficient. The specialist supports guest engagement initiatives, promotional planning, database maintenance, and departmental communications while maintaining accuracy, confidentiality, and customer-service standards. The position works in a hybrid office-based environment with regular interaction throughout casino and hotel properties and frequent communication with guests, vendors, executives, and department leaders. Evening, weekend, and holiday work may be required to support promotions, events, or business needs.
Requirements
- High school diploma or GED required; an equivalent combination of education and experience may be considered.
- At least two years of experience in a customer-engaging role.
- Excellent organizational and time-management skills.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Ability to manage multiple assignments and meet deadlines in a fast-paced environment.
- Strong customer-service and interpersonal skills.
- Ability to maintain confidentiality.
- Ability to work independently while contributing effectively within a team environment.
Nice To Haves
- Casino or hospitality experience preferred.
- Experience with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint, is a plus.
Responsibilities
- Provide administrative support to Marketing leadership and department staff.
- Prepare correspondence, reports, presentations, meeting agendas, and other marketing-related documents.
- Schedule meetings, coordinate calendars, and maintain departmental files and records, including organized electronic and physical filing systems.
- Process purchase requisitions, invoices, expense reports, and vendor documentation.
- Order and maintain office and promotional supplies.
- Assist with coordinating and executing promotions, tournaments, giveaways, drawings, entertainment, and special events.
- Coordinate marketing materials, signage, collateral, and promotional items with internal departments and outside vendors.
- Help ensure marketing campaigns meet established timelines and proofread marketing materials for accuracy and consistency.
- Maintain promotional calendars and marketing schedules.
- Assist with maintaining player database information and guest marketing records while protecting confidentiality.
- Support direct mail, email, SMS, and digital marketing campaigns by preparing mailing lists and coordinating logistics.
- Track promotional participation and guest responses.
- Prepare recurring departmental reports and spreadsheets; compile marketing statistics, campaign results, attendance records, and promotional summaries.
- Maintain promotional documentation and departmental records in accordance with company policies.
- Assist with budget tracking, invoice reconciliation, and expense reporting.
- Serve as a vendor contact for marketing materials, promotional items, and event logistics; coordinate deliveries, inventory, and distribution of marketing collateral.
- Work with Casino Operations, Player Development, Food & Beverage, Hotel Operations, Entertainment, Finance, and other departments to support marketing initiatives.
- Assist with obtaining approvals for marketing materials and promotional documentation.
- Provide courteous and professional service to guests, vendors, and team members; answer general questions about promotions, events, rewards programs, and marketing activities, resolving routine inquiries or referring issues as appropriate.
- Ensure marketing documentation complies with company policies, internal controls, applicable gaming regulations, departmental procedures, and record-retention requirements.
- Maintain confidentiality of proprietary and guest information.
- Work evenings, weekends, and holidays as needed to support promotions, events, or business needs.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
