Marketing Admin Manager (Virtual)

Marriott Vacations Worldwide•Orlando, FL

6d•Remote

About The Position

The Marketing Admin Manager supports and manages site marketing administration processes in a timeshare/vacation ownership marketing environment. The role analyzes data and reports, runs owner events, tracks customer issues, monitors Encore contract quality, processes package and tour information, and manages the tour manifest. The position also helps ensure contracts comply with site and company policies and applicable legal requirements. The role manages marketing administration goals through reporting, data entry and quality assurance, payment and payroll processing, compliance audits, event coordination, and support for site leaders. It also assists with associate training, staff scheduling, employee development, and process improvements. The position provides timely information to supervisors, coworkers, subordinates, and executives and is expected to demonstrate integrity, effective communication, confidence, and enthusiasm.

Requirements

High school diploma or GED.
Proficiency in English; an additional language is required for certain positions.
Preferred: four-year bachelor's degree in Business Administration or a related major.
Preferred: one year of experience in sales administration, real estate, finance, or a related professional area.

Nice To Haves

Leadership experience in a fast-paced, production-driven timeshare/vacation ownership marketing environment.
Advanced Microsoft Excel skills for strategic analysis, reporting, forecasting, and performance tracking.
Experience managing marketing production, lead generation, lead distribution, and workload allocation to maximize business results.
Strong analytical and business acumen, with the ability to use data and insights for strategic decision-making.
Demonstrated success leading high-performing teams and implementing process improvements that increase operational efficiency and productivity.
Four-year bachelor's degree in Business Administration or a related major.
One year of experience in sales administration, real estate, finance, or a related professional area.

Responsibilities

Monitor Encore contract quality, procedures, and methodology; enter contracts into the system and ensure they are charged in mortgage serve.
Manage marketing tour availability and the tour manifest, input tours, and review manifest information for accuracy, including SE, premiums, effort codes, and TO information.
Run Cognos and OTM reporting for marketing and sales.
Enter TO logs daily, perform quality assurance checks, and prepare a bi-weekly TO report.
Help ensure contracts comply with site and company policies and legal requirements.
Produce the First Time Buyer Report, track first-time-buyer tours and customers who did not contact the Salt Lake City office, and send an activity log to Sales Leaders and the Project Director.
Help ensure corporate and marketing policies are followed and the site complies with corporate, state, and federal marketing policies.
Process payments and audit marketing and sales spiffs, ensuring payment is made only after rescission and required backup is attached.
Produce the weekly CSS report and distribute it to marketing and sales leaders with recommended coaching opportunities and information on employees ineligible for future contests and spiffs based on scores.
Process marketing and management payroll and perform quality assurance checks before sending it to corporate.
Run the overtime report and communicate it to leaders, including the Project Director.
Run the Customer Issue and Quality Assurance Log report and send a template to the Salt Lake City office with QA compensation and/or resolution.
Count banks for accounting, including the upstairs safe and marketing and sales front desk banks.
Run marketing reports twice monthly for accounting compliance audits.
Manage marketing and sales events, including owner cruises; coordinate mailing, creative services, advertising, document preparation, corporate legal support, gifts, vendors, negotiation, and payment.
Identify opportunities to improve business process effectiveness.
Train and monitor associates in computer training at the site.
Perform general duties assigned by the DOM and/or PD.
Assist in recognizing and celebrating team successes.
Assist the DOM and Sr. Marketing Manager in coordinating staff schedules to accommodate peak and slow periods.
Support employee development, mentoring, and training.
Provide information to supervisors, coworkers, and subordinates by telephone, in writing, by email, or in person.
Demonstrate personal integrity and effective listening skills; show self-confidence, energy, and enthusiasm; and manage group or interpersonal conflict effectively.
Inform and update executives, peers, and subordinates about relevant information in a timely manner.