Marketing Account Supervisor

Marketbridge•Washington, DC

3d•CA$75,000 - CA$85,000•Remote

About The Position

Marketbridge is seeking an experienced, commercially minded Account Supervisor to join their Client Success team. This remote role will focus on leading client relationships and integrated B2B marketing engagements, with a strong emphasis on paid media, digital demand generation, account-based marketing (ABM), and cross-channel campaign activation for various B2B clients. The position is at the intersection of client leadership, strategic guidance, account growth, and delivery. The Account Supervisor will develop a deep understanding of client businesses and marketing priorities, translate these needs into effective integrated solutions, and identify opportunities to expand Marketbridge's relationship and impact. The role requires strong communication skills for building and enhancing long-term client relationships, and close partnership with Project Management and cross-functional subject matter experts to ensure programs are delivered on strategy, on scope, on time, and on budget. The ideal candidate has prior agency experience and is comfortable with senior client conversations, strategic and media discussions, commercial/account-growth opportunities, and managing complex engagements.

Requirements

5+ years of progressive client service/account management experience within a marketing, media, digital, or integrated agency environment, with experience independently managing complex client engagements.
Demonstrated experience working with B2B clients and a strong understanding of B2B buyer journeys, demand generation, integrated marketing, and performance-driven media strategies.
Demonstrated experience building and expanding client relationships, including identifying client needs, shaping solutions, supporting scopes/proposals, and contributing to organic account growth.
Strong commercial and financial acumen, with experience managing or overseeing scopes, budgets, resource considerations, and account profitability in an agency environment.
Highly organized, proactive, and accountable, with the ability to manage multiple client priorities and workstreams simultaneously.
Proficiency with common agency collaboration/project-management platforms and Microsoft 365 tools; familiarity with media, analytics, CRM, marketing automation, and/or ABM platforms is a plus.
Experience with project management software and Office 365 suite of products (Outlook, Excel, PowerPoint, etc.).
Eligible to work in the United States or Canada without visa sponsorship.

Nice To Haves

Familiarity with media, analytics, CRM, marketing automation, and/or ABM platforms.

Responsibilities

Own day-to-day and senior client relationships across assigned accounts, building trust through strong communication, proactive strategic guidance, and a deep understanding of client business and marketing objectives.
Develop strong knowledge of clients’ businesses, industries, organizational structures, priorities, and marketing ecosystems in order to anticipate needs and bring forward relevant solutions.
Act as the client-facing leader for assigned engagements, owning client expectations, strategic alignment, decision-making, and relationship health while partnering closely with Project Management on scope, timelines, resources, dependencies, risks, and delivery.
Identify, shape, and help secure organic growth opportunities within existing client relationships, including expansion into new campaigns, audiences, channels, capabilities, or areas of the client organization.
Partner with senior Client Success and capability leaders to develop account plans that support client retention, satisfaction, revenue growth, and long-term relationship expansion.
Partner with Project Management to maintain clear roles and accountability across engagements: Client Success leads the client relationship, strategic context, and commercial conversation, while Project Management leads the operational delivery plan and workflow.
Proactively surface scope changes, delivery risks, client concerns, and resource needs, working with Project Management and capability leads to resolve issues before they impact client outcomes or account profitability.
Provide informed client leadership across integrated B2B media and demand-generation programs, including paid search, paid social, programmatic/display, content syndication, and other digital channels as appropriate.
Understand how media strategy, audience, creative, content, technology, measurement, and optimization work together, enabling effective conversations with clients and strong direction to internal specialists.
Partner with media, strategy, analytics, creative, marketing technology, and other specialists to translate client business objectives into integrated recommendations and executable programs.
Use campaign performance and business context to help guide client conversations, identify optimization or expansion opportunities, and connect marketing activity back to client objectives.