Marketing Account Manager

Helium SEO

9d•Remote

About The Position

Helium SEO is hiring an Account Manager as the customer success project lead. This opportunity is available fully remote. In this role, you will bring professionalism, enthusiasm, and exceptional communication skills to serve your assigned clients. You will be the right-hand individual responsible for providing excellent B2B customer service. No sales required!

Requirements

Fluent in English, speaking and writing
Must have client-facing experience (yes, Zoom is ok!) and feel personally invested in client success
B2B client relationship management experience within a digital marketing agency
You are detail-oriented, highly organized, and able to prioritize and see projects through to completion
Experience handling multiple clients simultaneously
You have a high sensitivity to client happiness, and can easily tell when a client isn’t sharing what they feel
You are calm under pressure and can help clients feel great about their campaign
You are a highly skilled communicator and enjoy engaging with others
You are extremely self-aware and continually strive to improve
You thrive in a fast-paced and dynamic environment

Nice To Haves

Extremely goal-oriented with a positive attitude and high energy
Experience in planning and executing SEO, social media, content, and local search marketing campaigns
Contagious enthusiasm for the web industry and technologies
Ability to perform well with or without detailed directions
Deliver high-quality work with attention to detail
3-5 years of digital marketing experience, with at least 1 year SEO specific experience
Experience with WordPress and basic HTML, Ahrefs, Moz, SEMRush, Hubspot, and other SEO analytics tools
Certifications in Google Analytics, AdWords, and other industry digital marketing and analytics tools are preferred

Responsibilities

Manage customer relationships and projects for your assigned client accounts
Proactively manage client campaigns, organizing internal and external resources to achieve superior results for customers
Using your exceptional communication skills, you will give customers a great experience through the entire course of their campaign
Create professional and accurate monthly reports for clients
Conduct regular calls with your clients
Liaison between your clients and the team of SEO, SEM, & CRO engineers, knowing when clients need to connect with an engineer directly