Marketing Account Manager

Impact Networking • Chicago, IL

1d • $70,000 - $86,000

About The Position

We are looking for a Marketing Manager who owns client relationships — not just manages them. Accountable for the full client experience from Executive Marketing Consultant handoff through renewal, the Marketing Manager serves as a fractional marketing director for a portfolio of 8-10 B2B clients. You translate each client’s business case into 90-day execution plans, lead Quarterly Business Reviews and Campaign Planning Reviews, direct cross-functional delivery across Strategy, Creative, Paid Media, and Web, and own the renewal conversation. Success in this role is defined by one thing: your clients’ businesses grow, and they renew because of it. This is an ownership role, not a coordination role.

Requirements

• 3-5 years of account management, client services, or marketing management experience at an agency or B2B marketing services firm.
• Proven ownership of client business reviews, including building the narrative, running the meeting, and handling hard conversations when results are off.
• B2B marketing fluency with an understanding of how marketing connects to pipeline, revenue, and business outcomes.
• Performance marketing literacy with the ability to hold paid media, SEO, and content specialists accountable and tell a data-backed performance story to client executives.
• Active AI workflow adoption, with current hands-on use of AI tools in day-to-day work.
• Cross-functional delivery experience managing output across creative, strategy, and digital teams under real deadlines.
• Demonstrated ability to identify retention risk early and address it before it becomes a client-facing problem.
• Track record of growing accounts through upsell, expansion, or NRR improvement, not just renewing them flat.
• Executive communication skills with the confidence to challenge clients with perceptiveness and business acumen.
• Disciplined operating rhythm, including timely QBRs, current Elevate records, and an active business plan.

Responsibilities

• Own the primary client relationship from Executive Marketing Consultant handoff through renewal and expansion as the client’s single point of strategic accountability at IMM.
• Own the client business case as the single source of truth and continuously pressure-test it against evolving client objectives and market conditions.
• Lead Quarterly Business Reviews and Campaign Planning Reviews by building the narrative, running the meeting, and following through on every commitment.
• Translate annual strategy into 90-day, hypothesis-driven execution plans tied to client business outcomes.
• Direct cross-functional delivery across Strategy, Creative, Paid Media, and Web for assigned accounts, aligning the team around the business case rather than only the task list.
• Manage the account handoff process by reviewing the full brief, flagging gaps, signing off in writing, and booking the first client check-in within 5 business days.
• Proactively monitor retention risk, account health, and expansion potential, surfacing threats and opportunities before they require escalation.
• Identify and present upsell and cross-sell opportunities to clients, with expansion MRR tracked and reviewed quarterly.
• Own the renewal conversation with support from the Head of Delivery on at-risk accounts.
• Maintain IMM Elevate records, including brief submissions, account intelligence, performance data, and renewal documentation.
• Write and execute an annual Business Plan covering role north star, value creation targets, strategic exclusions, and personal operating system.

Benefits

• 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
• Development and growth opportunities with on-going training & continued education reimbursement
• 401(K) & retirement plans with complimentary financial advisory services
• Comprehensive health, disability, life, dental, and vision plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed