Market Vice President - Great Lakes/Ohio Valley

Siemens Healthineers•Columbus, OH

7d•Hybrid

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Reporting to the Zone Vice President, Customer Services, this is a role well suited to an ambitious professional, looking for the next step in their career. As a Market Vice President, you will be responsible for: The Market Vice President is tasked with leading their specific market, including oversight of Regional Service Managers and frontline CSEs. They will have P&L ownership for their respective market, ensuring operational and financial objectives align with North America (NAM) and Zone goals. This role involves strategic planning, team leadership, customer relationship management, and operational execution to drive business performance and service excellence. Assigned geography: Great Lakes/Ohio Valley

Requirements

Bachelor’s degree in business or equivalent work experience; MBA preferred.
Demonstrated leadership skills and ability to think creatively.
Effective communication skills including presentation, facilitation, and interaction with diverse stakeholders.
Results-oriented with project management skills and proficiency in MS Office applications.
7-10+ years of related experience, including management in service operations and strategic planning.
Ability to work independently and adapt to changing requirements.
Strong organizational, analytical, and problem-solving skills.
Flexibility in work style and ability to travel up to 50%.
Must live within or adjacent to the assigned market (Great Lakes/Ohio Valley)
Applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites.
Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.
A successful candidate must be able to work with controlled technology in accordance with US export control law.

Nice To Haves

MBA preferred.

Responsibilities

Establish strategic and operational programs to support NAM & Zone objectives, focusing on enhancing customer, employee, and business results.
Provide operational support to the zone leadership team, partnering with Zone Sales, Headquarters, Regional Service Managers (RSMs), and Regional Vice Presidents (RVPs) to develop business plans and achieve key performance indicators (KPIs).
Partner with Zone Finance to support headcount planning, financial performance analysis, and budgeting.
Engage in data analytics to develop forward-looking performance measures and drive business outcomes.
Lead a team of Regional Service Managers (RSMs), providing coaching, training, and workflow development resulting in an engaged workforce as reflected in employee feedback forums.
Actively coaches and develops their managers, helping them grow their leadership skills and capabilities, through the full life-cycle of attracting, developing and retaining talent
Establishing accountability metrics and expectations for their managers, for achieving and improving their team's performance.
Fosters a collaborative team environment within their area of responsibility and across the organization ensuring smooth communication and coordination.
Drives activities contained within the People and Leadership Practices (PLP) within their organization
Lead financial planning, forecasting, and cost management efforts for the assigned market, ensuring sustainable growth and profitability, including developing and achieving productivity saving targets.
Align operational strategies with financial objectives to maximize revenue and optimize resource allocation.
Work closely with finance and sales teams to monitor financial performance and implement corrective actions as needed.
Build strong, sustainable relationships with high-level executives and ensure industry-leading customer experiences.
Respond to customer issues identified through satisfaction surveys and facilitate business reviews to address customer needs effectively.
Act as the escalation point for customers, sales, and internal stakeholders, ensuring timely issue resolution and customer satisfaction.
Lead regional operation managers to develop and monitor KPIs related to service strategy, contract obligations are met, regulatory requirements are met (internal and external) and customer satisfaction.
Ensure adherence to policies, procedures, and regulatory requirements, while fostering a culture of quality service and integrity