Market Tire Manager - Ema

MSX International•Buffalo, NY

About The Position

MSX International is a dedicated partner to leading automotive brands, supporting them in transforming their businesses and managing operations across Customer Experience, Repair Optimization, Learning, and Insights. With over 25 years of experience and 5,000 employees in over 80 countries, MSX International leverages deep industry expertise and cutting-edge technology to help automotive clients increase revenue, reduce costs, enhance operational efficiency, and improve customer satisfaction. The company aims to help its customers reach their full potential and be their global partner of choice.

Requirements

4 to 5 years of professional experience with multi-store retail or operations management.
Experienced in dealing with business owners of large and small operation.
Excellent verbal and written communication skills.
Tech-savvy with proficiency in Microsoft Office products.
Knowledge and aptitude using and interpreting financial reports and data.
Ability to problem-solve and execute changes that increase efficiencies and improve customer service.
Excellent organizational skills, including prioritization and time management.
Passionate and excited about building and sustaining relationships.
Self-starter with a results-driven mindset.

Nice To Haves

Bachelor’s degree

Responsibilities

Deliver Market objectives through coaching and mentoring the MTC Coach and RPC.
Ensure the market performs and maintains quality recruiting selection, onboarding, and continuous education training.
Deliver market travel performance within OEM and MSX budget and guidelines through training and validating compliance through approved weekly travel expense submissions.
Organize regular workshops to brainstorm innovative solutions and strategies with the team.
Encourage the adoption of the latest technologies and Lean principles to streamline processes and improve market performance.
Establish a robust feedback mechanism to improve continuously based on dealer and customer input.
Resolve operational issues with the Regional Performance Coaches (RPC) and Market Tire Coaches (MTC).
Adhere to all Quick Lane brand standards.
Ensure RPC completes weekly administrative duties accurately and on time.
Create and deliver annual performance reviews for assigned RPC.
Develop personal growth and performance improvement plans.
Deliver all market Quick Lane & Quick Lane Express (QLE) performance objectives in the region.
Make recommendations to senior management.
Drive KPI performance in assigned market.
Review action plans for milestone completion and identify issues/opportunities.
Achieve consumer experience standards as prescribed by FCSD within the assigned regions.
Support Quick Lane special projects and initiatives.