Market Teller (Rochester West)

M&T Bank•Greece, NY

18d•Onsite

About The Position

As a Float Teller, you will support branch customer experiences through digital engagement, lobby management, transaction processing, and retail servicing. You will process financial transactions accurately and efficiently and travel frequently among branches in a designated area to assist branch staff. The role provides exceptional service, resolves routine customer problems, and interacts with relevant Bank teams to resolve branch operational issues. It also requires staying current on operational changes and making sound risk-management decisions to help prevent losses and reduce fraud.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Proven ability to demonstrate exceptional customer service.
Well-organized, with proven time-management and prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5–30 lbs.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability based on branch needs.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and delivering appropriate solutions.
Educate customers through side-by-side digital demonstrations and identify relevant self-service opportunities.
Manage the lobby by greeting customers, asking about their needs, and taking ownership of addressing immediate requests.
Accurately balance and process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and support the branch in preventing losses and reducing fraudulent activity.
Complete other related duties as assigned.