Market Specialist
About The Position
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. FSR+ is an online service reservation software tool built and maintained to enhance the customer’s experience. As an FSR+ Market Specialist at MSX, you will work with the Market Area Managers and Field Coaches to assist/lead various tasks to ensure successful launch and sustainment of automotive Dealerships on the FSR+ platform.
Requirements
- A reliable vehicle
- Experience analyzing data and building action plans
- Comfortable with technology
- Teaching mindset, always asking “how can we make this better”
Nice To Haves
- College degree or currently working towards a degree
- Previous experience as a teacher, educator, or in a trainer role
- Organized and progressive mindset
- Comfortable in a fast-paced, autonomous workspace
Responsibilities
- Assist/lead various tasks to ensure successful launch and sustainment of automotive Dealerships on the FSR+ platform.
- Present and mentor end users for their designated area of a dealer network.
- Install dealers on the FSR+ tool.
- Provide on-going support to maximize dealer adoption and utilization.
- Ensure all dealer personnel have the support they need to effectively use the software.
- Develop components for Pre-Visit (Sustainment) Packets given to FSR+ Field Coaches.
- Establish clear and concise action plans to help increase the efficiency and utilization of FSR+ tool through customer feedback and data analysis.
- Leverage the use of Remote Experience tools in conjunction with FSR+ to build a strong, committed dealer base.
- Monitor dealer’s performance using tools like Flash Ops Report / Qlik Sense.
- Conduct Trend Analysis to understand dealership FSR+ usage (increasing or decreasing month over month).
- Identify conversation points based on usage data.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
