Market Outreach Specialist
About The Position
CLEAResult, the North American leader in the design and implementation of Demand Side Management (DSM) programs for energy utility clients, is seeking a Market Outreach Specialist to support the successful delivery and expansion of client programs. In this role, you will partner with cross-functional teams to drive customer engagement, increase program participation, and strengthen relationships with businesses and community organizations. You will play a key role in outreach strategy, market research, and program integration efforts that enhance customer satisfaction and advance program goals. The ideal candidate is proactive, collaborative, community-focused, and skilled at building relationships across diverse stakeholders. Here at CLEAResult, you will fit right in with our energetic team if you are resourceful, resilient, and kind.
Requirements
- Bachelor’s degree in a relevant field or equivalent practical experience
- 3–5 years of experience in outreach, community engagement, program coordination, or a related role
- Experience planning and executing events, presentations, or community-based initiatives
- Strong relationship-building skills with the ability to engage diverse stakeholders, including businesses and community organizations
- Analytical mindset with the ability to research markets, interpret data, and identify opportunities
- Strong organizational and time management skills with the ability to manage multiple priorities
- Excellent written and verbal communication skills
- Ability to work collaboratively across cross-functional teams
Nice To Haves
- Experience in energy efficiency, utilities, or customer-facing programs is a plus
Responsibilities
- Develop outreach tactics to recruit low-to-moderate income (LMI) customers and community support organizations
- Build and maintain a comprehensive understanding of the business customer base, including market needs and opportunities
- Integrate program offerings into customer operations to improve service delivery and overall customer satisfaction
- Plan, coordinate, and execute outreach events, presentations, and community engagements
- Serve as a liaison between customers and field teams to enhance communication, resolve issues, and improve program satisfaction
- Collaborate with other energy efficiency programs to move projects forward and ensure timely follow-up on leads
- Research target markets by collecting and analyzing data on businesses and identifying key partners and allies
- Identify participation barriers and communicate critical insights and recommendations to the Program Manager
- Support the overall program portfolio to ensure alignment with program goals and performance targets
- Contribute to continuous improvement efforts by identifying operational efficiencies and recommending enhancements
- Prepare weekly, monthly, and quarterly activity reports and track progress toward program goals
- Collaborate across internal teams to ensure effective program delivery and customer engagement
- Perform other duties as assigned
Benefits
- Medical, Dental, and Vision Insurance
- Company-paid health care concierge service
- 401(k) with company match
- Paid vacation, sick, personal and parental leave time
- Paid Volunteer Time
- Employee Recognition Program
- Employee Assistance Program
- Access to on-demand training courses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
